Hospitality Experience Coordinator

Circles • Lebanon, NH

6d • $23 - $24 • Onsite

About The Position

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

As a Part-Time Hospitality Experience Coordinator supporting our Food and Hospitality Program, you will work closely with the Office Hospitality Lead to oversee daily pantry support, manage inventory and ordering processes, and ensure the seamless execution of our coffee, fresh fruit, and beverage programs. You will be work closely with our daily ordering technology and partner network, managing daily lunch orders and ensuring proper set-up upon delivery. Additionally, you will support ad hoc catering for meetings and events, as well as the planning and execution of pop-up employee engagement events, such as company milestones, holidays, and celebrations. This role requires a dynamic individual with a strong hospitality background, excellent organizational skills, and a passion for enhancing employee experiences. You will also be expected to provide coverage when the Office Hospitality Lead is out of the office.

This is a part-time opportunity offering 25 hours per week, guaranteed. The ideal candidate will have the ability to flex for additional hours for coverage when needed.
Monday through Friday-no nights or weekends
Compensation is hourly with a range of $23-$24 per

Requirements

• High school diploma or GED required.
• Demonstrated experience in hospitality, with a strong understanding of food service and corporate catering.
• 1-2 years of customer service experience, with corporate catering experience highly preferred.
• Experienced in planning and executing both small- and large-scale events
• Attention to detail and a commitment to maintaining high-quality standards
• Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively
• Outgoing and personable, with the ability to promote the program effectively
• Excellent interpersonal and communication skills, both written and verbal
• Strong problem-solving skills, with the ability to troubleshoot and find solutions

Responsibilities

• Act as the primary liaison for daily lunch ordering technology and partner network. Be onsite to receive lunch deliveries from vendors and ensure proper set-up.
• Manage the selection of platform partners based on partner availability and employee feedback
• Address and resolve any issues that arise, ensuring a seamless experience for employees and clients.
• Oversee daily stocking, inventory management, and ordering for pantry items, ensuring consistent availability of supplies.
• Manage the coffee program, ensuring equipment is maintained and stocked with fresh coffee supplies.
• Maintain the fresh fruit and beverage program, ensuring items are always fresh and available for employees.
• Coordinate and manage catering for meetings and events, ensuring all details are handled to meet client and employee expectations.
• Support the planning and execution of pop-up employee engagement events, including company milestones, holidays, and celebrations.
• Capture user sentiment and feedback, share insights with the team, and implement improvements to enhance the food and hospitality program.
• Follow and improve processes to ensure efficient operations and high-quality service delivery.
• Maintain a customer-focused approach, delivering exceptional service to both internal and external stakeholders.
• Provide coverage and support for the Office Hospitality Lead when they are out of the office.

Benefits

• Generous PTO policy
• 401k with match
• Paid holidays
• Access to discount programs
• Two-week paid sabbatical every five years
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED