Hospitality Coordinator

Accenture Federal Services•Arlington, TX

3d•Onsite

About The Position

At Accenture Federal Services, our purpose is to help the US federal government make the nation stronger and safer, and to improve people's lives. Our 13,000+ employees are dedicated to leveraging technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. As part of Accenture Federal Services, a technology company within the global Accenture network, we offer a collaborative and supportive community recognized by Glassdoor as a Top 100 Best Place to Work. Here, you'll be empowered to grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive meaningful, lasting change that advances missions and the government forward. The Forge Hospitality Coordinator will be instrumental in creating a warm, welcoming, and professional environment for all clients, executives, and staff. This role emphasizes exceptional customer service, support for floor operations, and management of catering orders. As a key point of contact for visitors, this ambassador will ensure smooth and efficient operations.

Requirements

High School Diploma with additional training preferred
Hospitality Industry Experience
Front Desk or Guest Services Roles: Experience managing check-ins/check-outs, handling guest inquiries, and resolving complaints.
Event Coordination: Participation in or leadership of events, banquets, or special programs
Team Supervision: Experience training and supervising staff in hospitality settings
Customer Service & Guest Experience Skills
Proven ability to anticipate guest needs and provide personalized service
Strong communication and interpersonal skills to interact professionally with diverse clientele
Experience handling difficult situations with tact and efficiency to maintain guest satisfaction
Training in hospitality management, event planning, or customer service programs is also preferred

Nice To Haves

Catering Management: Manage catering orders, including setup and breakdown, ensuring all food and beverage.

Responsibilities

Front Desk Management: Staff the front desk for extended periods, ensuring prompt and efficient visitor service.
Floor Operations Support: Provide operational assistance on the floor, including at the service desk and in conference/meeting rooms.
Event Support: Assist with events, including the setup and breakdown of meeting and conference rooms.
Visitor Assistance: Be available to assist all visitors with information, directions, and support.
Conduct opening and closing walkthroughs when business requires.