Hospitality Coordinator

Accenture Federal Services•Arlington, VA

11h•$67,000 - $144,500•Onsite

About The Position

The Forge Hospitality Coordinator will be responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. This role involves providing exceptional customer service, assisting with floor operations, and managing catering orders. This ambassador is a key point of contact for visitors and plays a crucial role in ensuring smooth and efficient operations.

Requirements

High School Diploma with additional training preferred
Hospitality Industry Experience
Front Desk or Guest Services Roles: Experience managing check-ins/check-outs, handling guest inquiries, and resolving complaints.
Event Coordination: Participation in or leadership of events, banquets, or special programs
Team Supervision: Experience training and supervising staff in hospitality settings
Customer Service & Guest Experience Skills
Proven ability to anticipate guest needs and provide personalized service
Strong communication and interpersonal skills to interact professionally with diverse clientele
Experience handling difficult situations with tact and efficiency to maintain guest satisfaction
Training in hospitality management, event planning, or customer service programs is also preferred

Nice To Haves

Catering Management: Manage catering orders, including setup and breakdown, ensuring all food and beverage.

Responsibilities

Front Desk Management: Spend long periods staffing the front desk, ensuring that all visitors are attended to promptly and efficiently.
Floor Operations Support: Provide operational support on the floor, including assisting at the service desk and in conference/meeting rooms.
Event Support: Work events, including setting up and breaking down meeting and conference rooms.
Visitor Assistance: Be readily available to assist all visitors, providing information, directions, and support as needed.
Conduct opening and closing walkthroughs when business requires