Hospitality & Event Coordinator

Crimson Wine Group LTD•Napa, CA

About The Position

Under the guidance of the Event Manager, the Hospitality & Event Coordinator’s primary purpose is to create and promote a memorable guest experience by planning, coordinating, and executing winery events. With both customer-facing and administrative duties, the ideal candidate is skilled in hospitality operations, time management and prioritization. Exemplary communication and organizational skills, ability to manage multiple tasks efficiently, maintain composure under pressure, a professional demeanor and a service heart are required to ensure all interactions with internal and external stakeholders reflect our brand standards and company values.

Requirements

2+ years’ experience in special event and/or hospitality positions.
Self-motivated with the ability to handle multiple projects, prioritize and meet deadlines.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and a sense of urgency and remaining calm under pressure.
Excellent customer service and interpersonal skills; telephone, email and in person; friendly, helpful, and professional with the ability to speak clearly and concisely.
Ability to communicate collaboratively and cohesively with colleagues, supervisors, and customers.
Ability to handle customer service complaints and find effective resolutions.
Must understand and demonstrate the ability to sell a luxury brand.
Knowledge of wine and wine tasting practices.
Extreme attention to detail, follow-up, and follow-through.
Commitment to excellence and high standards.
Working knowledge of CRM/POS/ERP systems as well as proficiency in Microsoft Excel Teams, and Outlook.
Ability to learn new systems quickly.
Ability to work in diverse areas with fluctuating temperatures and environments; outdoors, indoors, cave, production facility, vineyards.
Must be 21 years of age.
Must have a valid Driver’s License.
Tuesday through Saturday schedule. Must be able to work a flexible schedule as needed, including evenings, weekends, and holidays.

Nice To Haves

Experience with luxury brands a plus.
Experience with Commerce 7 and TOCK a plus

Responsibilities

Assist Event Manager in planning and execution of winery events including, but not limited to set up, break down, maintaining best service practices, responsible service, staff direction, and communication throughout event with client.
Work with catering and vendors to provide necessary guidance & assistance to ensure the success of events and visitor experience.
Analyze event workload and coordinate staffing for each event.
Conduct pre-event coordination such as processing deposits, creating event planning folders and managing communications with clients/attendees regarding event details (e.g., linen selections, menu selections, food allergies, special décor, wine pairings, etc.) and impacted internal departments (e.g., cellar crew, tasting room).
Conduct post-event analysis and activities such as creating a P&L statement, identifying future areas of improvement, monthly reports for submittal to Event Manager, and sending follow up communications to client.
Train on call servers, be role model for service and safety standards.
Act as lead during events, and onsite supervisor in absence of Event Manager.
Conduct site visits for event venues and interact with clients to address needs and questions.
Maintain strong working relationship with Destination Management Companies (DMC) organizations, winery associations and other businesses involved with event promotion.
Maintain strong relationship with vendors/suppliers. Negotiate beneficial arrangements with suppliers to ensure best value and service.
Represent winery at outside functions including offsite marketing events, community engagement and networking events. Assist Event Manager with outreach program to secure new business.
Monitor and maintain inventory/ordering system for all event wares and rentals, and event supplies.
Collaborate cross functionally by supporting the hospitality team in tasting room; includes assisting with concierge needs, hosting guest experiences, wine club membership retention, wash/polish glassware, assist with any additional duties as needed.
Assist Event Manager with projects as needed.
Uphold all Crimson Wine Group policies and procedures.
Perform all proper closing procedures at the end of each event to ensure cleanliness and security of facilities and security of staff.
Ensure public safety at all events through responsible alcohol service and compliance with health/safety regulations.
Secure winery buildings and grounds, close and lock gates after guest and vendor departure
Maintain and organize all onsite event equipment and supplies.
Supervise parking and traffic direction during guest arrival and guest departure.