Hospitality Coordinator

25N Coworking•Schaumburg, IL

3d•Onsite

About The Position

The Hospitality Coordinator is the first impression and primary good-vibes-facilitator at 25N Coworking. They are a proactive, energetic, and organized team player. They are responsible for coordinating in-space events, managing pristine facilities, and fostering an environment where members and guests feel welcomed, connected, and included. Their average workday includes setup and breakdown of meetings and events, offering tours, on- and off-boarding members, maintaining 25N’s stunning workspace, and supporting the Community Manager to ensure that 25N members and guests have great workdays every day. In short, they’re the heart and soul of our coworking community, and 25N Coworking wouldn’t be the same without them.

Requirements

High school degree or GED required
Customer service, hospitality, or event management experience preferred.
Experience in start-up or small enterprise preferred.
Proven team player/collaborator.
Excellent people skills and relationship building – ability to engage prospective clients (who will vary between the solopreneur to the corporate employee) and continuously engage existing members in the 25N Coworking experience.
Demonstrates the ability to successfully interact and network with a wide variety of audiences (both with individuals and in group settings).
Demonstrated ability and willingness to manage, prioritize and perform a wide variety of tasks while ensuring attention to detail.
Proven success in achieving results in an environment with limited direct supervision.
A willingness to be flexible, wear many hats, pitch in and perform any work task needed to get the job done (e.g. includes dishwasher loading, making coffee, etc).
Demonstrated proficiency in Microsoft Office programs at intermediate level or above, including Word, Excel, and PowerPoint.
Experience with shared web-based programs, such as Slack and Google Apps.
Lift and carry up to 30 lbs.
Move furniture, equipment, etc. up to 100 lbs with assistance.
Ascend and descend ladders and stairs.
Work in cold or hot environments and potential wind/rain at outdoor events.
Regularly access low/high spaces that may be at irregular angles, such as under a desk or high shelves.
Operate computer and office equipment, including coffee maker, laptop, keyboards, mouse, copy machine, AV meeting room equipment and similar.
Be standing and walking for at least 1 hour at a time, 2-3x per day.
Maintain concentration and focus in a busy environment where people are coming and going.
Work in loud, chaotic environments and/or in crowds during community events.

Nice To Haves

four-year degree preferred in business or hospitality management, marketing, or related area.

Responsibilities

Be the responsible first and last point of contact for your building.
Create authentic points of connection while checking in members and guests.
Cover the front desk during business hours and/or designated hours.
Cast a vision for the 25N membership experience while conducting tours.
Track attendance of members and guests.
Develop community initiatives designed to foster connections between members, including member introductions, event support, and email and print communications.
Use excellent judgement and communication skills to respond to member concerns with thoughtfulness and professionalism, making sure to communicate member-related issues to Community Manager.
Support the Operations Coordinators in tasks related to member on- and off-boarding.
Be active on the Slack member network daily in a creative way.
Manage the lunch program using the #lunch Slack channel and organize lunch delivery.
Manage mail services and pass out mail deliveries daily or notify members accordingly.
Conduct weekly supply inventory walk-throughs of building(s).
Ensure that building entrances and sidewalks are maintained, reporting to the maintenance teams when support is needed beyond 25N’s capability.
Conduct “sweeps” every hour (per the Process + Procedure manual) to ensure tidy and welcoming working environment.
Brew coffee (as needed through 2:30pm).
Take garbage to dumpsters.
Prepare and maintain printing station, including the restock of supplies.
Set up, service and reset meeting rooms.
Brainstorm, develop, and execute events for members and the public.
Work with Community Manager and Marketing Team to develop and implement overarching community programs and engagement strategies.
Maintain standard event content on weekly, monthly, or quarterly basis, including regular Member Appreciation.
Deliver event info to Marketing Team in a timely manner to foster event promotion and awareness.
Generate reports on membership, sales, and marketing programs or others as requested.
Enter new membership information and updates; maintain coworking software.
Take detailed attendance of everyone in the space on a tracking sheet.
Track and record members' printing charges.