Hospitality & Club Manager on Duty (Dual Role)

Midtown Athletic Clubs • Chicago, IL

1d • Onsite

About The Position

Midtown believes in putting the customer at the center of every interaction. The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel. The Hospitality & Club Manager on Duty will support both our club and hotel operations. This dual role follows a Tuesday through Saturday schedule and blends hospitality desk, club leadership, and overnight operational support as needed.

Requirements

• Previous experience in hospitality, athletic club, or hotel operations preferred
• Strong interpersonal and communication skills
• Ability to multitask and adapt in a fast-paced environment
• Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations
• Leadership mindset with strong problem-solving and conflict resolution skills
• Availability to work evenings, weekends, and occasional overnight shifts

Responsibilities

• Serve as the point of contact at the Hospitality Desk for both club members and hotel guests
• Manage check-ins, reservations, inquiries, and overall hospitality desk operations
• Provide high-level customer service and resolve guest concerns efficiently
• Coordinate with internal departments to ensure seamless member and hotel guest experiences
• Act as the on-site leader overseeing daily club operations
• Conduct regular club walks to ensure cleanliness, safety, and service standards
• Support various departments as needed to maintain operational flow
• Communicate and enforce club policies professionally and consistently
• Handle escalated situations and assist with de-escalation of member or guest concerns
• Provide overnight coverage for scheduled absences
• Oversee hotel operations during overnight hours while club operations are closed
• Manage late check-ins, guest inquiries, and hospitality desk responsibilities
• Ensure accuracy in nightly reporting and operational continuity

Benefits

• Complimentary club membership
• Discounts on Midtown products and services
• Access to hundreds of free courses for professional development
• Health insurance for eligible full-time associates (30+ hours a week)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed