Hospitality Associate - New Club Opening

Chelsea Piers Lp•New York, NY

7d•Onsite

About The Position

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community. Our Hospitality Associates are the heartbeat of our brand – setting the tone for every workout, every recovery session, and every member interaction. At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. As a Hospitality Associate, you’ll be the first and last impression for every member who walks through our doors and you have the opportunity to make a lasting impact on the member experience. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space – we want to meet you. Our newest location, opening in Hudson Square this fall, is a 50,000 sq-ft facility spanning three floors in the heart of downtown Manhattan, just steps from the West Village and Greenwich Village. The club will feature four boutique fitness studios, a full-service Recovery Suite with cold plunges and sauna, and an expansive Member Lounge for co-working and community events. This is a unique opportunity to join our Hudson Square founding team and help bring the Chelsea Piers Fitness brand of hospitality to a brand-new neighborhood – building that culture from the ground up.

Requirements

A natural people-person who believes small moments matter – a smile, a name, a high five – and takes pride in making someone’s day
A team player who takes pride in their work
A proactive problem solver
Energized by the fitness & wellness world, regardless of your background – we welcome athletes, performers, coaches, or creators!
Excited to learn, grow, and take on new challenges
Calm under pressure and able to multitask in a high-traffic, high-energy space
Flexible with your schedule – availability on nights, weekends, and holidays
Comfortable standing for extended periods and lifting up to 30 lbs
High school diploma/GED required.

Nice To Haves

6+ months experience in customer service, hospitality, or fitness
Knowledge of gym operations, group fitness, or front-line tech platforms
Preferably Associate Degree or higher

Responsibilities

Delivering excellent 5-star hospitality in line with our Chelsea Piers Standards of Excellence and our High Five Approach – creating moments of genuine connection, recognition, and warmth in every interaction.
Welcoming every member, prospective member and guest like a regular – using names when possible and creating a warm first and last impression
Mastering our member systems to ensure smooth check-ins, class arrivals, and guest experiences
Answering phones and member questions with energy, empathy and ownership – ensuring every interaction feels personal and helpful
Supporting shift-specific needs like front desk, concierge, marketing, or street team activations
Keeping an eye on everything – facilities, locker rooms, events, and personal training sessions – and submitting tickets through appropriate systems
Monitoring guest awareness and maintaining security awareness
Problem solving like a pro – you’ll be trained to resolve issues and know when to escalate
Collaborating with every department, from sales to operations, because hospitality – and recognizing great work – touches everything