Hospitality and Concierge Ambassador
Aramark•New York, NY
•$30 - $32•Onsite
About The Position
The Hospitality and Concierge Ambassador is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Requirements
- Previous guest services experience preferred
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organizational skills, accuracy, and attention to detail
Responsibilities
- Greet and provide customer service to guests while anticipating their needs
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
- Book reservations and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answers phone calls and emails and delivers messages as needed
- Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
- Coordinate resolution of guest concerns
- Communicates closely with all departments to ensure a seamless guest experience.
- Other duties and tasks as assigned by manager
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off
- parental leave
- disability coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
