Hospitality Aide
About The Position
The Hospitality Aide is a non-clinical position at The Renaissance Retirement Campus in Olmsted Township, Ohio. The role helps create a welcoming, clean, safe, and comfortable environment for residents, families, and visitors by responding to requests, providing customer service, maintaining resident rooms and common areas, and communicating resident needs to appropriate staff. The position is available part-time or full-time. The schedule includes various days Sunday through Saturday, every other weekend, and a 2 p.m.–10 p.m. shift. Working every other weekend and rotating holidays is required.
Requirements
- High school diploma or equivalent.
- Ability to communicate clearly and compassionately with residents, families, and staff.
- Dependability, professionalism, and attentiveness to resident needs.
- Ability to follow instructions and work effectively as part of a team.
- Commitment to protecting resident dignity, privacy, safety, and comfort.
- Strong interpersonal skills, including trustworthiness, integrity, compassion, and the ability to deal effectively with all types of people.
- Honesty, patience, tact, and empathy.
- Basic computer proficiency.
Nice To Haves
- Previous hospitality, customer service, housekeeping, healthcare, or senior-living experience.
Responsibilities
- Respond promptly and courteously to resident call lights.
- Relay resident needs to the nurse or nursing assistant, or complete requests within the Hospitality Aide’s authorized scope of duties.
- Check in with skilled nursing residents during each shift and promptly report concerns to the nurse manager or appropriate department manager.
- Welcome new residents within 24 hours of admission and greet families and visitors in a friendly, courteous, and professional manner.
- Help orient new residents to their rooms and familiarize them with the facility.
- Assist with making beds, organizing and decluttering resident rooms, and maintaining a clean, safe, and comfortable environment.
- Complete one scheduled water and snack pass per shift on each assigned floor.
- Clean and disinfect non-clinical equipment and high-touch surfaces according to facility policies and procedures.
- Remove trash as needed.
- Keep wheelchairs, walkers, and common areas clean, organized, and free of clutter.
- Complete scheduled or assigned rounds as requested.
- Assist with other non-clinical hospitality and customer-service duties as assigned.
- Follow facility policies, safety procedures, infection-control practices, and resident privacy requirements.
- Communicate respectfully and effectively with residents, families, visitors, and care-team members.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
