Hospital Supervisor - Full Time - Nights

Mohawk Valley Health System•City of Utica, NY

3d•$39 - $67

About The Position

Under the direct supervision of the Director of Nursing, the Hospital Supervisor assumes assigned shift responsibility and provides support to clinical units. The supervisor monitors care on nursing units, mentors staff, and handles problems as they arise. When required, the supervisor assumes shift responsibility for Transfer Center operations, including bed allocation for internal and external patients needing placement at MVHS throughout the system. The role manages staffing, patient flow, and bed allocation while supporting safe nursing care and the care environment in accordance with the New York State Nurse Practice Act, regulatory standards, and MVHS policies, practices, and procedures. The supervisor provides compassionate, patient-centered service; responds to patient and family concerns; and maintains compliance with regulatory agency requirements, including disaster response procedures.

Requirements

Bachelor’s degree in Nursing.
At least 2 years of nursing experience in an acute care setting.
Demonstrated ability to lead, guide, and motivate others.
Excellent interpersonal, verbal, and written communication skills.
Valid, unrestricted Registered Nurse license in the State of New York.
BLS and ACLS certifications.

Nice To Haves

One year of critical care nursing experience.

Responsibilities

Arrange staffing levels for the shift, respond to emergency code situations, and monitor care delivered on nursing units.
Follow up on shift and daily issues and concerns raised by staff, supervisors, and managers.
Supervise daily bed management meetings.
Provide input on employee productivity and job performance in collaboration with the unit manager.
Communicate with the Administrator on Call as required.
Respond to concerns from staff, patients, or families in the absence of the Nurse Manager, as assigned.
Complete administrative reports for the Nurse Executive Committee, Nursing Leadership Committee, and other committees as requested.
Collaborate with Staffing Coordinators and Nurse Managers regarding staffing requirements.
Collect and evaluate data as designated by the Nurse Manager.
Coach staff on hospital policies and procedures and provide feedback to managers.
Manage patient flow and allocate beds for patients from the Emergency Department and external sources, adhering to EMTALA regulations.
Assist Patient Allocation Coordinators in the Transfer Center with bed placement by obtaining reports from internal and external physicians to determine the requested level of care and availability.
Manage nursing care safety, the environment of care, and care services in accordance with applicable laws, regulatory standards, and MVHS policies and procedures.
Provide empathetic, compassionate, patient-centered service to patients and families or visitors, meeting or exceeding their expectations.
Address patient, family, and caregiver needs and concerns professionally using positive service recovery methods.
Respond to patient requests, make active referrals to appropriate subject matter experts or decision makers, and provide culturally sensitive care.
Maintain compliance with regulatory agency requirements, including activating Incident Command during internal or external disasters, responding to New York State Department of Health HEICS inquiries, and using E-FINDS during disaster-related patient movement into or out of MVHS.
Perform other duties as required.