Hospital Operator

Mayo Clinic • Rochester, MN

17h

About The Position

The Hospital Operator processes incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. The role requires assisting callers politely, articulately, professionally, and clearly. The Operator uses systems to answer phones, triage calls, and page staff, and consults electronic directory databases, websites, applications, and other reference materials to direct information and calls effectively. Phonetic searching in a database is required, and the Operator assists personnel with pagers as applicable. The work can be repetitive and persistent, and requires accurately processing a high volume of telephone calls for extended periods.

The Telecommunications Center operates 24/7, so training is required during day, evening, and overnight hours.

Requirements

• High school diploma or equivalent (G.E.D.).
• Computer and keyboarding experience.
• Experience with multiple phone lines.
• Minimum of 2 years of customer service experience.
• High concentration, memory retention, and attention to detail.
• Competency in spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness, and perceptivity.
• Accuracy and the ability to think and respond quickly in stressful or emergency situations.
• Strong communication skills and the ability to work both with a team and independently.
• Ability to view a computer monitor and read newsprint font style and size, hear in both ears, sit at a computer desk, work in varying light levels, and perform repetitive upper-body motions for an eight-hour shift.
• Ability to clearly speak, write, and understand English, and to be understood while speaking English.

Responsibilities

• Process incoming calls from patients, visitors, clinic staff, administrative staff, support staff, and the general public.
• Assist callers in a polite, articulate, professional, and clear manner.
• Use telephone systems to answer and triage calls and page staff.
• Use electronic directory databases, websites, applications, and reference materials to distribute information and direct calls effectively.
• Search databases phonetically.
• Assist personnel with pagers as applicable.
• Accurately process a high volume of telephone calls over extended periods.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED