Telecommunications Operator - The Jewish Hospital - PRN

Mercy Health BSMH•Deer Park, OH

About The Position

The Telecommunications Operator expedites telephone, radio, pager, and public address communications throughout the hospital. This includes emergency announcements and notifications in accordance with the Emergency Preparedness Manual, as well as contacting on-call teams and administrative, medical, surgery, anesthesia, cardiac, and emergency/disaster personnel. The operator handles and routes internal and external calls, coordinates language and sign language interpretation requests, troubleshoots caller issues, maintains pagers where applicable, and uses paging systems, two-way radios, and portable phones. The role monitors alarms and emergency notifications, follows site-specific policies and protocols, documents calls and shift occurrences, and may assist with hospital directory updates, pager assignments, language-phone orders, office supplies, and staff meetings. This is a PRN position. Experience is preferred but not required. A high school diploma is required.

Requirements

High school diploma.
Experience preferred but not required.

Nice To Haves

Prior telecommunications experience.
Medical terminology knowledge.
Hospital or medical office experience.

Responsibilities

Respond to, prioritize, route, and transfer internal and external calls promptly and courteously, including calls involving patient information and transfers to patient rooms.
Coordinate language and sign language interpretation requests, including connecting callers with language-line personnel and documenting calls.
Troubleshoot and resolve caller problems and specific requests in a timely manner.
Maintain pagers where applicable and use paging systems, two-way radios, and portable phones as needed.
Contact on-call teams and personnel when requested, document calls according to site-specific protocol, track outcomes, and notify appropriate personnel of response status.
Monitor alarms and notifications, including security/panic, maintenance, elevator, weather radio, responder, and emergency phone line alerts; identify the situation and notify appropriate response personnel.
Respond to emergency codes and follow emergency and site-specific policies.
Record shift occurrences and complete documentation required by site policies and protocols.
Determine when outside operator assistance is needed and connect callers as appropriate.
Prioritize and dispatch calls forwarded from the information desk during its non-staffed hours.
May organize and update the hospital directory, track employee pager assignments, assist managers with ordering departmental language phones, order office supplies, and attend hospital staff meetings as needed.