Hospital Operator - Per Diem

Northwell Health•Poughkeepsie, NY

About The Position

The Hospital Operator answers and routes incoming calls to the hospital’s main number, emergency lines, and patient information lines. The role provides accurate information about the hospital, its patients, and staff while following hospital policies and procedures, particularly those concerning privacy and confidentiality. The operator also maintains computerized databases and on-call schedules and supports emergency communications and department operations. This is a per diem position with variable shifts between 6:00 a.m. and midnight, including weekends and holidays as needed.

Requirements

High school graduate or equivalent.
At least 6 months of switchboard, direct customer service, or guest services experience.
Strong computer skills, including Microsoft Word, Excel, and Outlook.

Nice To Haves

Ability to communicate in Spanish and/or Portuguese.

Responsibilities

Answer main-number and patient-information calls promptly while providing strong customer service.
Implement code protocols according to the department’s Policy and Procedure Manual and activate life-safety codes at Nuvance locations using Vocera, computerized phone, and paging systems.
Monitor emergency devices and alarm systems, notify appropriate personnel when activated, document alarms in logs and incident reports, and maintain contact with Engineering and/or Security.
Notify EVS or Engineering about telephone or television issues in patient rooms.
Maintain current databases and on-call schedules so requested information can be provided accurately and efficiently.
Assist callers courteously and professionally, follow hospital policies on respect, and remain composed in stressful situations.
Document and maintain code logs in Excel spreadsheets.
Participate in establishing and achieving department goals.
Assist coworkers and accept additional assignments as requested to support department efficiency.
Establish and maintain effective working relationships with the supervisor, coworkers, and customers.
Maintain and model Nuvance Health values.
Maintain regular, reliable, and predictable attendance.
Perform other duties as required.