Switchboard Operator - Per Diem

Monadnock Community Hospital•Peterborough, NH

1d•Onsite

About The Position

We are seeking a highly organized and customer-focused individual to join our team as a Switchboard Operator at our community hospital. The Switchboard Operator acts as the hospital receptionist and is responsible for managing incoming calls, connecting callers to the appropriate departments, using the paging system to communicate codes, and providing exceptional customer service to patients, visitors, and staff. This is a vital role in ensuring effective communication within the hospital and delivering a positive experience for all callers. If you are a dedicated professional with a passion for working with people, we encourage you to apply. Join our team and contribute to the operations of our hospital, where every employee plays a vital role in providing quality healthcare to our community.

Requirements

Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
High school diploma or equivalent; additional education or training in customer service or communications is a plus.

Nice To Haves

Ability to remain calm under pressure and handle emergency situations with composure and efficiently.
Excellent phone etiquette, professionalism, and customer service orientation.
Exceptional interpersonal and communication skills, with the ability to effectively interact with diverse individuals over the phone.
Familiarity with basic office equipment, including telephone systems and computer software (e.g., Microsoft Office, electronic medical records).
Proven experience as a switchboard operator or in a similar customer service role is preferred.
Respect for patient privacy and a commitment to maintaining confidentiality.
Strong attention to detail and accuracy in message taking and call routing.
Strong multitasking and organizational abilities, with the capacity to handle a high volume of calls and prioritize tasks effectively.

Responsibilities

Answer and manage incoming calls promptly and professionally, adhering to established phone etiquette standards.
Assist with paging staff members and relaying urgent messages in a timely manner.
Collaborate with other hospital departments to ensure smooth communication and coordination.
Greet callers with a friendly and courteous demeanor, providing accurate and helpful information or directing them to the appropriate departments or personnel.
Handle general inquiries and provide basic information about hospital policies, visiting hours, and other relevant information.
Maintain confidentiality and handle sensitive information with utmost discretion.
Maintain knowledge of hospital services, departments, and personnel to effectively route calls and provide accurate information.
Monitor and respond to emergency calls according to established protocols, ensuring appropriate action is taken and notifying necessary personnel.
Operate the hospital switchboard system efficiently and handle multiple calls simultaneously.
Perform clerical duties such as filing, data entry, and record keeping as required.
Relay messages promptly and accurately to the intended recipients.
Transfer calls accurately and efficiently to the appropriate extensions or voicemails.
Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.
Other duties as assigned.