Switchboard Operator

Goodwill Industries of San Diego County•San Diego, CA

7d•Onsite

About The Position

Answers incoming calls and assists the HR department with basic administrative duties. Goodwill is a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Requirements

Six months to one year related experience.
MS Office Suite, Web, E-Mail.

Nice To Haves

High School Diploma or GED preferred.

Responsibilities

Answers and professionally manages incoming calls to the organization’s main phone line, provides general assistance, and routes calls to the appropriate department or team member.
Provides accurate general information to employees, applicants, donors, customers and members of the general public, including information regarding store and donation locations and how to apply for employment opportunities.
Greets visitors in a professional and welcoming manner and directs visitors to the appropriate department, meeting location or team member.
Safeguards confidential documents, checks, and other sensitive materials.
Assembles, prepares, and maintains new hire paperwork and employee handbooks for New Hire Orientation.
Gives information to current employees, such as phone numbers, forms, addresses, meeting locations, etc.
Verifies visitors sign in.
Keeps track of the elevator code log.
Prepares USPS mail and UPS packages for departments.
Assists HR department with basic administrative duties; such as copying and stapling.
Assists the file technician by filing job applications.
Keeps the reception area clean and organized.
Checks and orders supplies for postage machine.
Other duties as assigned.