Per Diem, Switchboard Operator - Night Shift - Mineola
About The Position
NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. In this role, the successful candidate answers all incoming calls to the Hospital's main telephone number and routes them appropriately throughout the organization. Provides emergency notification via paging system or overhead speaker system as necessary dependent upon nature of situation.
Requirements
- High School or GED
- 1 - 2 years Experience as a receptionist/customer service in a high-pace environment.
- Good communication (both oral and written), organization, detail oriented, multi-task, and customer service skills.
- Basic knowledge of Microsoft Office.
- Ability to respond to emergency situations.
- Qualified candidates must be able to effectively communicate with all levels of the organization.
Nice To Haves
- 1 - 2 years Experience in Hospital switchboard systems and emergency procedures.
Responsibilities
- Operates a telecommunications console along with various peripheral pieces of communications equipment including but not limited to a personal computer. Answers all calls politely and in a timely manner. Connects callers to desired location
- Performs other duties as assigned
- Observes departmental and hospital policies concerning attendance, professional conduct & appearance. Attends in-services
- Responds to requests for patient information. Responds to assist with requests for patient informationlocation as appropriate. Assists at Information Desk to access medical staffpatient contact information.
- Responds immediately to all emergency calls (patient codes, life safety, alarms etc.) and urgently communicates situation to appropriate parties both within and outside . Initiates appropriate response for the specific situation. Follows emergency policies and procedures. Documents action as required.
- Provides direction to visitors and provides volunteers with support as needed.
- Handles request to page and locate hospital staff. Operates paging console to initiate staff pages as required. Maintains daily on-call list for services. Identifies phone pager numbers as requested. Pages as needed.
Benefits
- financial security benefits
- generous time-off program
- employee resources groups for peer support
- holistic employee wellness program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
