Hospital Operator

Mayo Clinic • Rochester, MN

17h

About The Position

The Hospital Operator processes incoming calls from Mayo Clinic patients, visitors, clinic and administrative staff, support staff, and the general public. The role involves assisting callers politely, clearly, and professionally; using telephone systems to answer and triage calls and page staff; and consulting electronic directories, websites, applications, and other reference materials to route calls and provide information. Phonetic database searching is required, and the operator may assist personnel with pagers. The work can be repetitive and persistent and requires accurately handling a high volume of calls over extended periods. Because the Telecommunications Center operates 24/7, training is required during day, evening, and overnight hours.

Requirements

• High school diploma or equivalent (GED).
• Computer and keyboarding experience.
• Experience with multiple phone lines.
• At least 2 years of customer service experience.
• High concentration, memory retention, and attention to detail.
• Competency in spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness, and perceptivity.
• Accuracy and the ability to think and respond quickly in stressful or emergency situations.
• Strong communication skills and the ability to work both independently and as part of a team.
• Ability to view a computer monitor and read newsprint font style and size, hear in both ears, sit at a computer desk, work in varying light levels, and perform repetitive upper-body motions for an eight-hour shift.
• Ability to clearly speak, write, and understand English, and to be understood when speaking English.

Responsibilities

• Process incoming calls from patients, visitors, clinic staff, administrative staff, support staff, and the general public.
• Assist callers in a polite, articulate, professional, and clear manner.
• Use telephone systems to answer and triage calls and page staff.
• Use electronic directory databases, websites, applications, and other reference materials to distribute information and calls effectively.
• Search phonetically in a database.
• Assist personnel with pagers as applicable.
• Accurately process a high volume of telephone calls over extended periods.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account and Flexible Spending Account options for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED