Hospital Operator

Mayo Clinic • Rochester, MN

14h

About The Position

The Hospital Operator processes incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. The Operator assists callers politely, articulately, professionally, and clearly, using systems to answer and triage calls and page staff. The role uses an electronic directory database, websites, applications, and other reference materials to distribute information and calls effectively; phonetic database searching is required. The Operator also assists personnel with pagers as applicable.

The work can be repetitive and persistent and requires accurately processing a high volume of telephone calls over extended periods. Because the Telecommunications Center operates 24/7, training is required during day, evening, and overnight hours.

Requirements

• High school diploma or equivalent (G.E.D.).
• Computer and keyboarding experience.
• Multi-phone line experience.
• At least 2 years of customer service experience.
• High concentration, memory retention, and attention to detail.
• Competency in spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness, and perceptivity.
• Accuracy and the ability to think and respond quickly in stressful or emergency situations.
• Strong communication skills and the ability to work both with a team and independently.
• Ability to view a computer monitor and read newsprint font style and size, hear in both ears, sit at a computer desk, work in varying light levels, and perform repetitive upper body motions for an eight-hour shift.
• Ability to clearly speak, write, and understand English and be understood while speaking English.

Responsibilities

• Process incoming calls from patients, visitors, clinic staff, administrative staff, support staff, and the general public.
• Assist callers in a polite, articulate, professional, and clear manner.
• Use systems to answer and triage calls and page staff.
• Use an electronic directory database, websites, applications, and other reference materials to distribute information and calls effectively.
• Search phonetically in a database.
• Assist personnel with pagers as applicable.
• Accurately process a high volume of telephone calls over extended periods.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED