Hospital Manager

VCA Animal Hospitals•Fairfax, VA

About The Position

The Hospital Manager is a leadership role responsible for administrative activities and business operations at a veterinary hospital. Under the guidance of the Regional Management team and in partnership with the Medical Director, the manager mentors the team, oversees facility operations and maintenance, supports business growth and profitability, and advances the hospital’s mission of high-quality patient care and exceptional client service. The role calls for experience in human resources and personnel management, marketing, business development, financial management, and hospital operations. The manager directs and develops veterinary, technical, and administrative staff; supports efficient and profitable hospital operations; oversees personnel processes with Regional Management approval; and partners with the Medical Director on financial performance and patient care. The position also involves client complaint review, accurate medical and surgical recordkeeping, and representing the hospital in the professional community and to the public. The stated salary range is $70,000 to $95,000, depending on experience. Competitive compensation and benefits are offered to eligible employees.

Requirements

2 to 3 years of customer service and financial budget management experience.
Knowledge of sales and marketing techniques.
Excellent verbal and written communication skills, especially with diverse audiences and in varied settings.
Ability to make decisions, delegate responsibility, and achieve results with hospital team members.
Professional comportment and appearance, excellent interpersonal skills, and a friendly, positive attitude.
Respect for and willingness to work with clients and their pets.
Ability to handle multiple tasks and changing priorities.
Experience in human resource and personnel management, marketing, and business development.

Responsibilities

Direct and develop veterinary, technical, and administrative staff to support quality patient care and excellent client service.
Assist in formulating objectives and policies to support efficient and profitable hospital operations.
Oversee hiring, reviewing, disciplining, and terminating professional staff in accordance with and with the approval of the Regional Management team.
Review the monthly P&L report and partner with the Hospital Medical Director to increase revenue and limit expenses.
Work with the home office to prepare and submit the annual budget, including the budget forecast, operating plan, and capital expenditure plans.
Participate in the evaluation process with the Regional Management team.
Model an owner mentality by assisting employees, investing the time needed to fulfill responsibilities, and helping ensure smooth hospital operations.
Minimize patient stress and discomfort, and recommend referral to another VCA doctor or specialist when likely to significantly improve prognosis.
Maintain client and patient medical and surgical records, ensure required logs are up to date according to established protocols, and assist colleagues with patient follow-up and future management.
Supervise the administration and case review of client medical complaints.
Positively represent the hospital and VCA in the professional community and to the general public.
Oversee business operations and maintenance of the facility and support hospital growth and profitability.