Hospital Manager II

VCA Animal Hospitals•Redmond, WA

About The Position

VCA Animal Hospitals is seeking an experienced and motivated Hospital Manager to lead the doctors and staff at VCA Redmond Animal Hospital. Under the guidance of the Regional Operations team, and with support and input from the Medical Director, the manager performs a wide range of administrative activities related to the hospital. The role mentors staff and oversees business operations and quality of patient care, fosters a culture of excellent client service, and supports profitable practice operations while creating an environment of trust, respect, and enthusiasm. The Hospital Manager partners with the Medical Director to maintain high standards of care and directs and develops veterinary, technical, and administrative staff. The manager helps formulate objectives and policies for efficient and profitable operations, supports strong client and community relationships, addresses client medical complaints, and represents the hospital and VCA in the professional community and to the public.

Requirements

Passion for demonstrating and expecting excellence in customer service.
Demonstrated ability to adjust controls and systems to support sustained growth and development.
Experience with budgeting, planning, and driving financial results.
Knowledge of sales and marketing techniques.
Excellent verbal and written communication skills, including communicating with diverse audiences and in diverse settings.
Ability to make decisions, delegate responsibility, and achieve results with hospital team members.
Professional comportment and appearance, excellent interpersonal skills, and a friendly, positive attitude.
Ability to handle multiple tasks and changing priorities.
Proficiency in Microsoft Office.

Nice To Haves

Veterinary experience preferred.

Responsibilities

Lead and mentor the hospital’s doctors and staff.
Oversee hospital administrative activities and business operations.
Oversee the quality of patient care and foster excellent client service.
Support profitable operation of the practice and create an environment of trust, respect, and enthusiasm.
Partner with the Medical Director to ensure delivery of high standards of care.
Direct and develop veterinary, technical, and administrative staff toward quality patient care and excellent client service.
Assist in formulating objectives and policies to support efficient and profitable hospital operations.
Demonstrate an owner mentality and assist employees in making the practice successful, investing the necessary time to ensure smooth hospital operations.
Maintain strong client and local community relationships.
Supervise the administration and case review of client medical complaints.
Represent the hospital and VCA positively in the professional community and to the general public.

Benefits

Competitive salary of $81,000–$90,000.
Sign-on bonus up to $5,000.
401(k) retirement savings plan with company match.
Health, dental, and vision insurance.
Infertility benefits and gender affirmation services.
Paid parental leave, vacation, and sick leave.
Associate health and wellbeing resources, including Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources.
Up to 100% pet care discount for employees’ own pets.
100% paid professional liability coverage.
100% paid life insurance.
100% paid short-term disability insurance.
Access to a network of 5,000 doctors, including more than 600 specialists.