Hospital Manager II

VCA Animal Hospitals•Fishers, IN

2d•Onsite

About The Position

The Hospital Manager oversees administrative and operational activities at VCA Lantern Road Animal Hospital, a small-animal general practice in Fishers, Indiana. Under the policy direction of the Field Manager, and with support and input from the Medical Director, the manager supports quality patient care and excellent client service while managing finances and accounting, marketing, staffing, human resources, and other business operations. The position is responsible for staff and client management, office and production management, financial and marketing management, facility maintenance, meetings, and communication. The manager supervises hiring, training, scheduling, performance management, employee relations, client service, billing, purchasing, budgeting, operational systems, safety compliance, and facility upkeep. The role also coordinates with medical and regional leaders and communicates company policies and guidance to hospital staff.

Requirements

High school diploma.
At least 3 years of experience in medical-care-facility operations management with profit-and-loss responsibility.
Budget management experience.
Knowledge of sales and marketing techniques.
Human resources skills.
Training and client-relations experience.
Thorough knowledge of the veterinary profession.
Customer service, personnel management, and financial budget management skills.
Good written and oral communication skills and a goal-oriented approach.
Background in managing service-oriented operations.
Ability to plan, organize, and present ideas and concepts effectively.
Ability to assess information from clients, staff, and other sources and objectively evaluate the hospital and its operations.
Ability to manage multiple tasks and handle stress in an environment with changing priorities.
Dependable attendance.
Any animal allergies must be controllable through medication.
Ability to lift 40 pounds.
Willingness to work long or irregular hours under pressure conditions.
Ability to walk, bend, stand, and reach constantly during a minimum 8-hour day.
Visual acuity sufficient to maintain accurate records, recognize people, and understand written directions.
Ability to speak and hear sufficiently to communicate in person and by telephone.
Fine motor skills adequate to use office equipment and hospital equipment, including laboratory and radiology equipment.

Nice To Haves

Some college education.

Responsibilities

Hire, train, develop, schedule, supervise, review, discipline, and, when necessary, terminate employees.
Assign and delegate staff responsibilities, monitor employee competence and effectiveness, enforce employee policies, and support employee relations and communication.
Oversee payroll calculations, goal calculations, time-clock maintenance, and staff meetings.
Ensure staff follow VCA client-service standards and oversee client and patient flow.
Administer and review non-medical client complaints; oversee reminder calls, collections, returned checks, billing, discounts, and special accounts.
Maintain and update office systems and procedures to improve service and operations.
Monitor purchasing, verify supplies and invoices, prepare corporate information packets, process daily mail, and submit management feedback reports.
Correct transactions, ensure daily bank deposits, and maintain accurate hospital logs, including anesthesia/surgery, radiology, and controlled-substance logs.
Monitor OSHA and safety programs, procedures, and reporting to maintain compliance.
Meet with medical and regional leaders to evaluate and plan for the practice.
Support and evaluate marketing events and motivate staff.
Audit transactions regularly for accuracy and missed services.
Monitor purchasing and staffing costs, approve expenditures within guidelines, review financial statements, and identify opportunities to improve revenue and hospital contribution.
Review financial performance with veterinary staff, oversee petty cash and cash control, confirm charges are captured, and review accounts receivable.
Ensure staff use marketing tools and materials and correctly implement authorized discounts in the computer system.
Oversee hospital housekeeping, cleanliness, safety procedures, facility and equipment maintenance, repairs, and repair logs.
Attend regional meetings, schedule doctors' meetings, plan management meetings, and coordinate monthly staff meeting agendas.
Read and respond to communications promptly and communicate VCA policies and guidance to staff, ensuring appropriate training follows.