Hospital Liaison

Rotech Healthcare Inc.•Webster, TX

16d•Hybrid

About The Position

Are you passionate about patient care and experienced in healthcare coordination? We’re looking for a Hospital Liaison to serve as a vital connection between hospital staff and our home care services. In this role, you’ll work closely with Case Management and Continuing Care teams to ensure a smooth transition for patients requiring Respiratory Therapy and Durable Medical Equipment (DME) at home. You’ll coordinate discharge planning, facilitate timely equipment delivery, and educate patients and caregivers on safe equipment use. SHIFT: Tuesday-Saturday 8-5 Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge Educate patients and caregivers on proper equipment use and maintenance Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs Support emergency equipment needs and troubleshoot issues as they arise Participate in quality improvement initiatives to meet company and JCAHO standards Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning Provide in-service training and CEU programs as needed Represent the company at trade shows and professional events Travel to patient homes for equipment setup and follow-up using a company vehicle Why Join Us? Make a meaningful impact on patient outcomes by ensuring safe and timely transitions to home care Work in a collaborative healthcare environment with supportive leadership Receive training on specialized respiratory and DME equipment Enjoy a dynamic role that blends clinical coordination, patient education, and fieldwork

Requirements

High school diploma or GED equivalent, required
Perform basic mathematical calculations accurately
Communicate clearly and professionally in English, both verbally and in writing
Interpret and respond to various forms of communication (verbal, written, visual)
Handle sensitive information with discretion and confidentiality
Stay organized, manage time effectively, and solve problems independently
Work well both independently and as part of a collaborative team
Maintain attention to detail while managing multiple tasks
Use email and internet for communication and research
Navigate Microsoft Outlook, Word, and Excel
Operate standard office equipment (fax, copier, printer, phone, computer/tablet)
Safely load, unload, and secure equipment according to company policy
Understand and operate home respiratory equipment and supplies
Troubleshoot and perform basic mechanical repairs on equipment
Lifting and transporting equipment (up to 65 lbs)
Sitting, standing, walking, talking, and listening throughout the day
Close visual work with small print on screens and paperwork
Regular contact with patients and equipment, with potential exposure to pathogens
Driving a company vehicle for the majority of the workday
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Nice To Haves

Experience working with medical equipment or in a healthcare setting
Familiarity with medical billing practices and insurance reimbursement
Background in medical administration and record management
At least three years of related work experience
Knowledge of medical terminology

Responsibilities

Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge
Educate patients and caregivers on proper equipment use and maintenance
Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs
Support emergency equipment needs and troubleshoot issues as they arise
Participate in quality improvement initiatives to meet company and JCAHO standards
Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning
Provide in-service training and CEU programs as needed
Represent the company at trade shows and professional events
Travel to patient homes for equipment setup and follow-up using a company vehicle

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k)
HSA
FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations