Hospital Liaison

Medical Service Company•Royal Oak, MI

13d

About The Position

The Hospital Liaison performs institutional communications with patients and clients and referral sources within designated facilities. The role handles intake inquiries and gathers customer order information and documentation needed to meet coverage criteria. It also assists with in-hospital setups for home-going oxygen and other modalities, answers questions from case managers and referral sources about home-going equipment and supplies, and serves as a liaison between MSC and facility staff. The liaison maintains communication with patients and referral sources, promotes MSC services to potential referral sources, and documents referral-source interactions.

Requirements

Graduate of an accredited high school or GED equivalent.
At least one year of progressively responsible medical customer service experience.
Knowledge and understanding of intake implications of industry change.
Excellent communication and customer relations skills.
Detail-oriented, with strong interpersonal and organizational skills and the ability to work as a team player.
Able to perform extensive driving as required for the position.
Possess a valid driver’s license.
Able to lift and carry up to 50 pounds.
Able to walk, stand, bend, stoop, and perform setup tasks throughout the workday.
Able to safely operate equipment and follow all safety protocols.

Responsibilities

Handle intake inquiries from case managers and collect pertinent customer order information, including documentation required to meet coverage criteria.
Assist with in-hospital setups for home-going oxygen and other home-going modalities.
Respond to case managers’ and facility referral sources’ questions about home-going equipment and supply needs, serving as a liaison between MSC and facility staff.
Communicate with patients and referral sources, responding to patient questions and problems while they are in the facility.
Market MSC services to case managers and other potential referral sources within designated facilities.
Maintain open communication with referral sources and document with whom and how frequently communication occurs.
Perform other duties as assigned.