Hospital Liaison

Rotech Healthcare Inc.•Denver, CO

About The Position

Rotech Healthcare Inc. is seeking a Hospital Liaison to connect hospital staff with the company’s home care services. The role works with Case Management and Continuing Care teams to coordinate discharge planning for patients who need respiratory therapy and durable medical equipment (DME) at home. Responsibilities include arranging timely equipment delivery and setup, educating patients and caregivers, documenting referrals and related activities, responding to urgent equipment needs, and maintaining relationships with hospital personnel. The role also involves quality improvement, training, professional events, and travel to patients’ homes for equipment setup and follow-up. The stated schedule is Saturday through Wednesday. Pay is $22.50–$24.50 per hour depending on related experience, with eligibility for a bonus opportunity. The position requires regular interaction with patients and equipment, driving a company vehicle for most of the workday, and lifting and transporting equipment weighing up to 65 pounds. Candidates must meet applicable background screening, drug screening, credentialing, and driver’s license requirements. Education, training, and relevant work experience may be considered in combination. A high school diploma or GED is preferred, as are healthcare or medical equipment experience, billing and insurance familiarity, medical administration and record-management experience, at least three years of related work experience, and knowledge of medical terminology.

Requirements

Meet applicable background check requirements; results are subject to an individualized assessment.
Complete a drug screen when applicable for the position.
Comply with healthcare facility credentialing requirements when applicable.
Have a valid driver’s license in the state of residence and a clean driving record when applicable.
Demonstrate the knowledge, skills, and abilities necessary to perform the essential functions through a combination of education, training, and relevant work experience.
Meet any education requirements mandated by applicable law, regulation, licensing requirement, or customer contract.
Perform basic mathematical calculations accurately.
Communicate clearly and professionally in English, verbally and in writing.
Interpret and respond to verbal, written, and visual communications.
Handle sensitive information with discretion and confidentiality.
Stay organized, manage time effectively, solve problems independently, and maintain attention to detail while managing multiple tasks.
Work independently and collaboratively.
Use email and the internet for communication and research; navigate Microsoft Outlook, Word, and Excel.
Operate standard office equipment, including fax, copier, printer, phone, and computer or tablet.
Understand and operate home respiratory equipment and supplies.
Lift and transport equipment weighing up to 65 pounds.
Be able to sit, stand, walk, talk, listen, and perform close visual work with small print on screens and paperwork throughout the day.
Work in regular contact with patients and equipment, with potential exposure to pathogens.
Drive a company vehicle for the majority of the workday.

Nice To Haves

High school diploma or GED equivalent.
Experience working with medical equipment or in a healthcare setting.
Familiarity with medical billing practices and insurance reimbursement.
Background in medical administration and record management.
At least three years of related work experience.
Knowledge of medical terminology.

Responsibilities

Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
Educate patients and caregivers on proper equipment use and maintenance.
Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
Support emergency equipment needs and troubleshoot issues as they arise.
Participate in quality improvement initiatives to meet company and JCAHO standards.
Maintain relationships with hospital personnel and serve as a resource for discharge planning.
Provide in-service training and CEU programs as needed.
Represent the company at trade shows and professional events.
Travel to patient homes for equipment setup and follow-up using a company vehicle.
Safely load, unload, and secure equipment according to company policy.
Troubleshoot equipment and perform basic mechanical repairs.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.