Hospital Liaison

Lincare•Fort Wayne, IN

10d

About The Position

The Hospital Liaison works with hospital case managers at assigned facilities to support patient discharges by delivering and setting up oxygen portability, nebulizers, and small durable medical equipment (DME). The role provides education about insurance coverage criteria, documentation requirements, equipment, and available programs that may benefit patients and facilitate discharge. The Liaison also coordinates with the center on oxygen discharges so a service representative can schedule home equipment setup.

Requirements

High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Excellent communication skills and comfort interacting daily with patients, physicians, and hospital staff.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to follow written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Ability to occasionally lift and/or move up to 100 pounds.

Responsibilities

Stock the vehicle daily with the equipment, disposables, patient setup paperwork, and marketing literature needed for the day.
Make daily rounds at each assigned facility and contact case managers to inform them of the Liaison’s presence and availability for patient discharge equipment needs.
Communicate with the center throughout the day about oxygen discharges so it can schedule a service representative to complete home equipment setup.
Explain applicable coverage criteria to case managers and patients.
Complete setup paperwork each day for all equipment delivered.
Help obtain certificates of medical necessity (CMNs) and chart notes requested by the center for billing.
Gather information on Medicare coverage guidelines and documentation requirements, including CMNs, to support reimbursement.
Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports and correspondence and speak effectively before groups of customers or employees.
Perform basic arithmetic and calculations involving rates, ratios, percentages, and bar graphs.
Use common-sense understanding to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Interact with patients, physicians, and hospital staff on a daily basis.