Hospital Liaison

Rotech Healthcare Inc.•Inverness, FL

14d

About The Position

Rotech Healthcare Inc. is seeking a Hospital Liaison to connect hospital staff with its home care services. The role works with Case Management and Continuing Care teams to coordinate transitions home for patients who need respiratory therapy and durable medical equipment (DME). Responsibilities include discharge planning, arranging timely equipment delivery and setup, and educating patients and caregivers on safe equipment use. The position pays $19.50 to $23 per hour, depending on related experience, and is eligible for a bonus opportunity. The listed schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. The Hospital Liaison collaborates with hospital personnel, maintains referral and delivery documentation, supports emergency equipment needs, and contributes to quality improvement and training activities. The job also includes travel to patient homes for equipment setup and follow-up, primarily driving a company vehicle. Work involves patient contact and equipment handling, including lifting and transporting equipment weighing up to 65 pounds.

Requirements

Meet applicable education requirements mandated by federal, state, or local law, licensing requirements, or customer contracts.
Demonstrate the knowledge, skills, and abilities necessary to perform the essential functions through a combination of education, training, and relevant work experience.
Pass a company-wide background check; results are subject to individualized assessment and are not used automatically to disqualify candidates.
Complete a drug screen when applicable.
Meet healthcare facility credentialing requirements when applicable.
Have a valid driver's license in the state of residence and a clean driving record when applicable.
Perform basic mathematical calculations accurately.
Communicate clearly and professionally in English, verbally and in writing.
Interpret and respond to verbal, written, and visual communications.
Handle sensitive information with discretion and confidentiality.
Stay organized, manage time effectively, solve problems independently, and manage multiple tasks with attention to detail.
Work effectively both independently and as part of a collaborative team.
Use email, the internet, Microsoft Outlook, Word, and Excel.
Operate standard office equipment, including fax, copier, printer, phone, and computer or tablet.
Safely load, unload, and secure equipment according to company policy.
Understand and operate home respiratory equipment and supplies; troubleshoot equipment and perform basic mechanical repairs.
Lift and transport equipment weighing up to 65 pounds.
Drive a company vehicle for the majority of the workday.

Nice To Haves

High school diploma or GED equivalent.
Experience working with medical equipment or in a healthcare setting.
Familiarity with medical billing practices and insurance reimbursement.
Background in medical administration and record management.
At least three years of related work experience.
Knowledge of medical terminology.

Responsibilities

Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
Educate patients and caregivers on proper equipment use and maintenance.
Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
Support emergency equipment needs and troubleshoot issues as they arise.
Participate in quality improvement initiatives to meet company and JCAHO standards.
Maintain strong relationships with hospital personnel and serve as a resource for discharge planning.
Provide in-service training and CEU programs as needed.
Represent the company at trade shows and professional events.
Travel to patient homes for equipment setup and follow-up using a company vehicle.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability insurance, accidental death coverage, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.