Hospital Liaison

Exalt Health Rehabilitation Hospital Sarasota, LLC•SARASOTA, FL

About The Position

Exalt Health is an acute rehabilitation hospital providing intensive rehabilitation for patients with complex rehabilitative needs. Patients admitted to the hospital must be able to tolerate three hours of intensive rehabilitation services per day. The Hospital Liaison serves as the primary point of contact and relationship builder between the inpatient rehabilitation hospital and potential referral sources, including acute care hospitals, skilled nursing facilities, physicians, and case managers. The role educates the community about rehabilitation services, identifies patients who may be appropriate for transfer, and facilitates the admission process. The liaison builds relationships with healthcare professionals, conducts on-site pre-admission assessments, reviews medical records, coordinates transfers and insurance verification, and maintains documentation. The role also conducts outreach and local travel to referral sources, participates in community events and presentations, collaborates on marketing materials, tracks referral and admission metrics, and reports to the Director of Business Development. Schedules may change to accommodate urgent evaluations and unexpected events. Flexible hours, including some evenings and weekends, may be necessary.

Requirements

Valid driver’s license, clean motor vehicle record, and applicable insurance as required by state law.
Ability to work flexible hours, including some evenings and weekends, as needed to accommodate meetings with healthcare professionals.
Ability to organize and prioritize tasks and projects and complete responsibilities accurately within specified time constraints.
Excellent attention to detail and accuracy.
Analytical and problem-solving abilities.
Ability to work under deadlines and handle multiple tasks.
Effective verbal and written English communication and legible writing.
Reading and comprehension skills sufficient to perform job duties.
Ability to work cooperatively with coworkers and other hospital employees.
Proficiency in a Microsoft Windows environment, including Outlook, Word, Excel, and PowerPoint.

Nice To Haves

Active license as a Licensed Vocational/Practical Nurse, Respiratory Therapist, Registered Nurse (RN), Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP); preferred but not required.
Two to three years of clinical experience in an acute care or rehabilitation setting, or experience in healthcare marketing, admissions, business development, healthcare sales, or physician outreach.
Experience working with case management, referral sources, or post-acute care coordination.

Responsibilities

Establish and maintain relationships with case managers, physicians, therapists, social workers, and other healthcare professionals at assigned referral sources.
Conduct regular visits to promote awareness of the rehabilitation hospital’s programs and services.
Conduct on-site pre-admission assessments to determine patients’ suitability for inpatient rehabilitation.
Review medical records, collaborate with referring facility teams, and educate patients and families about the benefits of rehabilitation.
Coordinate patient transfers, including insurance verification, communication with the hospital’s interdisciplinary team, and timely admissions.
Maintain thorough documentation throughout the referral and admission process.
Participate in community events, health fairs, and educational presentations to promote hospital services.
Travel locally within an assigned geographic territory to visit hospitals, skilled nursing facilities, physician offices, and other referral sources.
Develop and distribute marketing materials in collaboration with the Business Development team.
Track referral sources, admissions, and other key metrics.
Provide regular reports to the Director of Business Development.