Hospital Liaison

Medical Service Company•Mansfield, OH

26d

About The Position

MSC is hiring a full-time Hospital Liaison to coordinate institutional communications with patients and clients and referral sources within designated facilities. The role supports patients transitioning home by handling intake, arranging in-hospital setups for home-going oxygen and other modalities, and serving as a liaison between MSC and facility staff. It also involves marketing MSC services to potential referral sources and maintaining and documenting communication with referral sources.

Requirements

Graduate of an accredited high school or GED equivalent.
At least one year of progressively responsible medical customer service experience.
Knowledge and understanding of intake implications of industry change.
Excellent communication and customer relations skills.
Detail-oriented, with excellent interpersonal and organizational skills; must be a team player.
Able to perform extensive driving as required for the position.
Valid driver's license.
Able to lift and carry up to 50 pounds.
Able to walk, stand, bend, stoop, and perform setup tasks throughout the workday.
Able to safely operate equipment and follow all safety protocols.

Responsibilities

Handle intake inquiries from Case Managers and collect pertinent customer order information, including documentation needed to meet coverage criteria.
Assist with in-hospital setups for home-going oxygen and other home-going modalities.
Respond to questions from Case Managers and facility referral sources about home-going equipment and supply needs, acting as a liaison between MSC and facility staff.
Communicate with patients and clients while they are in the facility, responding to their questions and problems.
Market MSC services to Case Managers and other potential referral sources within designated facilities.
Maintain open communication with referral sources and document whom the liaison communicates with and how frequently.
Perform other duties as assigned.