Hospital Liaison

Rotech Healthcare Inc.•Asheville, NC

21d

About The Position

Rotech Healthcare Inc. is seeking a Hospital Liaison to connect hospital staff with its home care services. The role works with Case Management and Continuing Care teams to coordinate discharge planning for patients who need respiratory therapy and durable medical equipment (DME) at home. It supports timely equipment delivery and setup and educates patients and caregivers on safe equipment use. The position pays $22 to $24.50 per hour, depending on related experience, and is eligible for a bonus opportunity. The Hospital Liaison collaborates with hospital personnel, maintains referral and delivery documentation, supports emergency equipment needs, participates in quality improvement initiatives, provides training, and represents the company at professional events. The role also involves traveling to patient homes in a company vehicle for equipment setup and follow-up. The work includes regular patient and equipment contact, potential exposure to pathogens, and driving a company vehicle for most of the workday. Physical activities include lifting and transporting equipment weighing up to 65 pounds, as well as sitting, standing, walking, talking, listening, and close visual work.

Requirements

Meet the education, training, and relevant work-experience combination necessary to perform the essential functions of the position, along with any requirements mandated by applicable law, regulation, licensing requirement, or customer contract.
Valid driver's license in the state of residence and a clean driving record, when applicable.
Perform basic mathematical calculations accurately.
Communicate clearly and professionally in English, verbally and in writing.
Interpret and respond to verbal, written, and visual communications.
Handle sensitive information with discretion and confidentiality.
Stay organized, manage time effectively, and solve problems independently.
Work independently and collaboratively, maintain attention to detail, and manage multiple tasks.
Use email and the internet, navigate Microsoft Outlook, Word, and Excel, and operate standard office equipment.
Safely load, unload, and secure equipment according to company policy.
Understand and operate home respiratory equipment and supplies, and troubleshoot and perform basic mechanical repairs on equipment.
Lift and transport equipment weighing up to 65 pounds.
Complete a background check; a drug screen and healthcare-facility credentialing may also apply.

Nice To Haves

High school diploma or GED equivalent.
Experience working with medical equipment or in a healthcare setting.
Familiarity with medical billing practices and insurance reimbursement.
Background in medical administration and record management.
At least three years of related work experience.
Knowledge of medical terminology.

Responsibilities

Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
Educate patients and caregivers on proper equipment use and maintenance.
Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
Support emergency equipment needs and troubleshoot issues as they arise.
Participate in quality improvement initiatives to meet company and JCAHO standards.
Maintain relationships with hospital personnel and serve as a resource for discharge planning.
Provide in-service training and CEU programs as needed.
Represent the company at trade shows and professional events.
Travel to patient homes in a company vehicle for equipment setup and follow-up.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Mental health and Medicare programs, diabetes and high blood pressure programs, and healthcare and prescription savings programs.
Hepatitis B and TB vaccinations.