Hospital Dispatch Specialist - Day Shift

ThedaCare • Neenah, WI

3d • Onsite

About The Position

The Communications Dispatch Specialist supports the safety of ThedaCare staff and visitors by providing centralized information and communication support. Working in a fast-paced Communication Dispatch Center, the specialist collaborates with team members, the community, and leadership; activates emergency and disaster alerts; triages and routes internal and external calls for ThedaCare hospitals and System Security; and monitors system-wide cameras, secured doors, and alarms.

The position follows a two-week schedule of 7 a.m.–3 p.m. shifts: week one Monday, Tuesday, Wednesday, Friday, Saturday, and Sunday; week two Tuesday, Wednesday, and Thursday. Holiday rotation is required. The role is based at ThedaCare Regional Medical Center in Neenah, Wisconsin, and is scheduled for 36 hours per week (0.9 FTE).

Requirements

• Must be at least 18 years of age.
• Three years of dispatching or call center experience involving multiple systems and prioritization.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and to lift up to 25 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Answer internal emergency calls and notify appropriate medical staff, security, police, fire, and emergency units.
• Answer internal and external non-emergency calls, provide information, and route or triage calls to the appropriate department.
• Monitor security and building-safety alarms and notify appropriate responders.
• Report maintenance and operational needs to appropriate personnel, following department guidelines and escalating when needed.
• Maintain and update records and reports, and retrieve and analyze data for staff and leaders.
• Operate Communication Dispatch Center software and equipment.
• Maintain radio contact with System Security, Facilities Management, and ThedaStar Dispatch.
• Monitor system cameras to support the safety of security personnel, staff, and visitors.
• Respond to non-emergency requests to initiate contact with on-call Surgery Teams and departments.
• Use reporting software to initiate and complete dispatch logs for System Security Officers.
• Regularly test alarms and equipment to ensure normal operation.
• Train new Communication Dispatch Specialists.
• Provide internal customer service to staff and vendors for requests such as security access, keys, morgue, and guest house needs.
• Maintain regular and predictable attendance and work overtime or extra hours as required.
• Perform other related duties as assigned.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays, team member cost-sharing premiums, and daycare.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED