Hospital Dispatch Specialist - Day Shift

ThedaCare • Neenah, WI

2d • Onsite

About The Position

The Communications Dispatch Specialist provides centralized information and communication support for ThedaCare and contributes to the safety of staff and visitors. Working in a fast-paced Communication Dispatch Center, the specialist collaborates with team members, the community, and leadership. The role includes activating emergency and disaster alerts; triaging and routing internal and external calls for ThedaCare hospitals and System Security; and monitoring system-wide cameras, secured doors, and alarms.

The schedule rotates across two weeks. Week one is Monday, Tuesday, and Wednesday, plus Friday, Saturday, and Sunday, from 7 a.m. to 3 p.m. Week two is Tuesday, Wednesday, and Thursday, from 7 a.m. to 3 p.m. The position participates in a holiday rotation and may require overtime or extra hours.

Requirements

• Must be at least 18 years of age.
• Three years of dispatching or call center experience using multiple systems and prioritization.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 25 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Answer internal 444 emergency calls and notify appropriate medical staff, security, police, fire, and emergency units.
• Answer internal and external non-emergency calls, provide information, and triage or route callers to the appropriate department.
• Monitor security and building-safety alarms and notify appropriate personnel or emergency services.
• Report maintenance and operational needs to appropriate personnel, following department guidelines and escalating issues when needed.
• Maintain and update records and reports, and retrieve and analyze data for staff and leaders.
• Operate Communication Dispatch Center software and equipment.
• Maintain radio contact with System Security, Facilities Management, and ThedaStar Dispatch.
• Monitor system cameras to support the safety of security personnel, staff, and visitors.
• Initiate contact with on-call surgery teams and departments at callers' request.
• Use reporting software to initiate and complete dispatch logs for System Security Officers.
• Regularly test alarms and equipment to help maintain normal operation.
• Train new Communication Dispatch Specialists.
• Provide internal customer service to staff and vendors for requests such as security access, keys, morgue, and guest house.
• Maintain regular and predictable attendance and work overtime or extra hours as required.
• Perform other related duties as assigned.

Benefits

• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays and team-member cost-sharing premiums.
• Daycare.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed