Hospital /Customer Service Techanician

Agiliti Health•Pittsburgh, PA

7d•Onsite

About The Position

The Hospital/Customer Service Technician performs medical equipment management tasks at district locations and hospital facilities. The role includes driving to healthcare locations to deliver and pick up equipment, processing and cleaning equipment, inspecting and testing it, and maintaining inventory. The technician supports the quality, reliability, and value of Agiliti’s products and services while maintaining professional relationships with hospital staff and providing knowledgeable customer service. The primary job location is J.W. Ruby Memorial Hospital in Morgantown, West Virginia. The stated shift is full time, 11:00 AM–7:30 PM, Sunday through Thursday. The role may also require flexible hours, including evenings, weekends, holidays, and emergency off-hours to support a 24/7 schedule.

Requirements

Be at least 21 years of age.
Have a high school diploma or equivalent.
Hold a current, valid, and unrestricted driver’s license.
Have a safe driving record under Agiliti policies.
Have customer service experience.
Have basic computer skills.
Be willing to work flexible hours, including evenings, weekends, holidays, and emergency off-hours as required to support a 24/7 schedule.
Be able to lift and/or push up to 75 pounds.
Be able to stand and walk for long periods.
Be able to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, and stand for long periods.

Nice To Haves

Prior work experience in a hospital setting is helpful.

Responsibilities

Deliver medical equipment to patient rooms or standby locations in patient-ready condition, with appropriate software, accessories, and disposables.
Communicate with clinical staff about equipment features and functionality.
Provide quality service, meet quality standards, and achieve customer and company metrics.
Pick up, clean, and process equipment according to company and hospital protocols, preparing it for patient-ready use.
Safely load, secure, and deliver medical equipment to customers.
Retrieve equipment from customer locations and safely transport it back to the office.
Educate customers at delivery and keep them informed about equipment features and functionality.
Complete paperwork and data entry accurately and promptly to support billing, inventory, and regulatory compliance.
Maintain a professional relationship with hospital staff and other personnel.