Customer Service Representative I/Hospital Operator

Indiana University Health System • Lafayette, LA

7d • Onsite

About The Position

The Customer Service Representative I/Hospital Operator responds to patient and customer inquiries and service requests by phone and email. The role resolves basic issues in accordance with patient needs and organizational guidelines, collaborates with other departments when needed, and accurately records patient and customer information and interactions. The position is located at Arnett Hospital and is scheduled Monday through Friday from 6:00 a.m. to 2:30 p.m., with every other weekend.

Requirements

• High school diploma or GED.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Respond to patient and customer inquiries by phone and email in a timely, professional manner.
• Determine appropriate ways to resolve basic issues while meeting patient and customer needs and organizational guidelines.
• Collaborate with other departments as necessary to resolve issues.
• Gather and document patient and customer information and interactions accurately for database recording and scheduling.
• Process orders, exchanges, and other service requests.
• Maintain professionalism and a positive attitude in patient and customer interactions.

Benefits

• 401(k) retirement savings with employer match.
• Tuition reimbursement.
• Employee Assistance Program counseling at no cost.
• Team member wellness programs with participation points that contribute toward a biweekly financial incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED