Customer Service Representative I/Hospital Operator

IU Health • Lafayette, IN

5h • Onsite

About The Position

The Customer Service Representative I/Hospital Operator responds to patient and customer inquiries by phone and email, resolves basic issues in line with organizational guidelines, and coordinates with other departments when needed. The role gathers and documents information and interactions for database recording and scheduling, processes orders, exchanges, and other service requests, and maintains a professional, positive approach in customer interactions. The schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m., with every other weekend. The work location is Arnett Hospital.

Requirements

• High school diploma or GED.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Respond to patient and customer inquiries by phone and email in a timely, professional manner.
• Determine appropriate methods for resolving basic issues while meeting patient and customer needs and organizational guidelines.
• Collaborate with other departments as needed to resolve issues.
• Accurately gather and document patient and customer information and interactions for database recording and scheduling.
• Process orders, exchanges, and other service requests.
• Maintain professionalism and a positive attitude in all patient and customer interactions.

Benefits

• 401(k) retirement savings with employer match.
• Tuition reimbursement.
• Employee Assistance Program counseling at no cost.
• Healthy Results wellness programs, with participation points contributing toward a biweekly financial incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED