Hospital /Customer Service Techanician

Agiliti•Pittsburgh, PA

8d•Onsite

About The Position

The Hospital/Customer Service Technician manages medical equipment tasks at district locations and hospital facilities. The role includes driving to healthcare locations to deliver and pick up medical equipment, processing and cleaning equipment, inspecting and testing it, and maintaining inventory. The technician supports continual improvement in product quality, reliability, value, and service efficiency while maintaining professional relationships with hospital staff and other personnel and serving as a subject-matter expert in customer service. The position is based at J.W. Ruby Memorial Hospital in Morgantown, West Virginia. The stated schedule is full-time, 11:00 a.m.–7:30 p.m., Sunday through Thursday. The technician delivers equipment in patient-ready condition, explains its features and functionality to clinical staff and customers, retrieves and prepares equipment for reuse according to company and hospital protocols, and accurately completes paperwork and data entry for billing, inventory, and regulatory compliance.

Requirements

Be at least 21 years of age.
Have a high school diploma or equivalent.
Hold a current, valid, unrestricted driver's license and have a safe driving record under Agiliti policies.
Have customer service experience.
Have basic computer skills.
Be willing to work flexible hours, including evenings, weekends, holidays, and emergency off-hours as needed to support a 24/7 schedule.
Be able to lift and/or push up to 75 pounds.
Be able to stand and walk for long periods.
Be able to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, and stand for long periods.

Nice To Haves

Prior work experience in a hospital setting is helpful.

Responsibilities

Deliver equipment to patient rooms or standby locations in patient-ready condition, including appropriate software, accessories, and disposables.
Communicate with clinical staff about equipment features and functionality.
Provide quality service, meet quality standards, and achieve customer and company metrics.
Pick up, clean, and process equipment for patient-ready use according to company and hospital protocols.
Safely load, secure, and deliver medical equipment to customers, and retrieve and transport equipment back to the office.
Educate customers at delivery about equipment features and functionality and keep them informed.
Complete paperwork and data entry accurately and promptly for billing, inventory, and regulatory compliance.
Maintain professional relationships with hospital staff and other personnel.
Support continual improvement of product quality, reliability, value, and service efficiency.