Hospital Communications Operator PRN/CPT LHDCMC

Luminis Health•Lanham, MD

3h•$18 - $22•Onsite

About The Position

Hospital Communication Operators are responsible for all communications for Luminis Health and ensure the smooth flow of internal and external telecommunication services for patients, providers, and the community. Telecommunication services incorporate telephone services, paging services, misecure message, answering service applications, voice mail applications, emergency code account, monitoring of emergency alarm systems, and foreign language assistance.

Requirements

High School Diploma or equivalent required.
Excellent verbal and written communication skills.
Familiarity with keyboard and computer; must type 35 wpm.
Must demonstrate good judgement and decision-making skills.
Must be a team player.
Maintain confidentiality on all matters relating to Luminis Health personnel, providers, patients according to policy.

Nice To Haves

Previous Infinity System or Call Manager knowledge/experience preferred.
Experience as a customer service representative preferred.

Responsibilities

Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.
Answer all calls within three rings. Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.
Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts.