CSR I/Hospital Operator-PRN

Indiana University Health System•Lafayette, LA

2d•Onsite

About The Position

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. We are seeking a dependable, customer-focused PRN Hospital Operator to support hospital communication operations and provide exceptional service to patients, visitors, and staff. This role is responsible for answering and routing incoming calls, responding to customer inquiries, assisting with service requests, and ensuring accurate documentation of interactions. The ideal candidate demonstrates strong communication skills, attention to detail, professionalism, and the ability to remain calm in a fast-paced healthcare environment.

Requirements

High School Diploma/GED is required.
Requires 0-3 years of relevant experience.
Requires proficiency in Microsoft Office.
Requires the ability to manage time effectively in a fast-paced environment.

Responsibilities

Answer, screen, and route incoming calls promptly and accurately.
Provide exceptional customer service to patients, visitors, staff, and external callers.
Respond to patient and customer inquiries via phone and email in a timely, professional manner.
Assess customer concerns and determine appropriate solutions while adhering to organizational policies and guidelines.
Assist with urgent communication needs and facilitate timely information exchange throughout the hospital.
Collaborate with internal departments to resolve issues and ensure customer satisfaction.
Accurately gather, verify, and document patient/customer information and interactions in applicable systems.
Process service requests, orders, exchanges, scheduling inquiries, and related transactions.
Maintain confidentiality and follow all hospital policies and procedures.
Demonstrate professionalism, empathy, and a positive attitude in all interactions.