CSR I (5386)

Longview Capital Corporation • Ogden, IL

3d • $17 - $19 • Onsite

About The Position

The Customer Service Representative I is responsible for providing frontline customer service and performing routine banking transactions accurately and efficiently. This position serves as a primary point of contact for customers and supports branch operations by delivering quality service while ensuring compliance with bank policies and regulatory requirements. The CSR I role is an entry-level position designed to build foundational banking knowledge and customer relationship skills.

Requirements

• High school diploma or equivalent required
• Basic math and cash handling skills
• Strong attention to detail
• Effective verbal communication skills
• Professional demeanor
• Ability to work in a team environment
• Willingness to learn banking systems and procedures
• Demonstrates reliability and punctuality
• Maintains professionalism in customer interactions
• Follows supervisory direction
• Supports a positive branch culture

Nice To Haves

• Customer service or cash handling experience preferred
• Prior banking experience preferred but not required

Responsibilities

• Process customer deposits, withdrawals, transfers, and payments
• Cash checks and issue cashier’s checks and money orders
• Balance cash drawer daily and resolve discrepancies
• Verify customer identity in accordance with bank procedures
• Maintain accuracy in all posted transactions
• Greet customers in a professional and friendly manner
• Answer questions regarding products, services, and account information
• Assist customers with basic account maintenance requests
• Identify opportunities to refer customers to appropriate bank personnel
• Follow all bank policies and procedures
• Comply with Bank Secrecy Act and anti money laundering requirements
• Recognize and report suspicious activity
• Maintain confidentiality of customer information
• Adhere to internal control and cash handling standards
• Assist with branch opening and closing procedures
• Maintain clean and organized work area
• Support team members as needed
• Participate in required training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED