Hospice Registered Nurse Case Manager

Well Care Health•High Point, NC

About The Position

Well Care Health is seeking a skilled and empathetic Registered Nurse Case Manager to provide compassionate, end-of-life care to hospice patients and support their families. The role provides direct nursing services based on initial, comprehensive, and ongoing assessments of patient needs, and ensures interdisciplinary collaboration in developing patient-specific plans of care. The RN Case Manager manages a caseload, provides pain management and symptom relief, and offers emotional, psychosocial, and spiritual support to patients and families throughout the hospice journey. The position works with physicians, the hospice interdisciplinary team, patients, and families or caregivers to develop and implement individualized care plans, incorporate palliative nursing interventions, monitor patient responses and changing conditions, and coordinate appropriate services. Work is scheduled Monday through Friday, with on-call and holiday work as needed. The position involves intermittent walking, standing, sitting, lifting, and supporting patients, as well as possible exposure to viruses, disease, and infection from patients and specimens.

Requirements

Graduate of an NLN-accredited school of nursing.
Current license to practice as a Registered Nurse in North Carolina.
Current North Carolina driver’s license and an automobile insured in accordance with state or organizational requirements.
Current American Heart Association CPR certification.
At least one year of clinical experience.
Working knowledge of Microsoft Word and email, typing speed of 30 words per minute, and basic technical or medical knowledge of home health billing requirements.
Advanced customer service skills, including the ability to respond with simple answers.
Ability to work independently and effectively as part of an interdisciplinary team.
Ability to concentrate while handling large volumes of paperwork and data entry, meet deadlines, exercise good judgment, and independently organize and prioritize workload.
Emotional and mental stability and stamina; keen observation skills.
Ability to perform intermittent physical activity, including walking, standing, sitting, lifting, and supporting patients.
Availability to work Monday through Friday, with on-call and holiday work as needed.

Nice To Haves

Bachelor’s degree in nursing.
Hospice experience.

Responsibilities

Complete initial, comprehensive, and ongoing assessments of patient and family or caregiver needs, and provide direct or supervised nursing services based on the plan of care.
Develop individualized plans of care in collaboration with the hospice interdisciplinary team, patient, and family, using assessment findings, identified needs, and patient and family or caregiver goals and preferences; incorporate palliative nursing interventions.
Communicate with attending and hospice physicians about patient needs, responses to treatment, and changes in condition; obtain or receive physician orders as required.
Work closely with interdisciplinary team members and cooperate with family or caregivers to provide holistic physical, psychosocial, emotional, and spiritual services, including bereavement support.
Provide skilled nursing care focused on pain management, symptom relief, and emotional support.
Manage a caseload, coordinate patient care with the hospice team, and adjust care plans as patient needs or conditions change.
Educate patients and families about the hospice process, end-of-life care, and coping strategies.
Demonstrate positive interpersonal relations with agency members and uphold the agency’s mission, vision, and values.