Hospice Regional Admissions Coordinator

Silverado • Temecula, CA

17d

About The Position

Silverado Hospice Coastal Valleys is hiring a detail-oriented and compassionate professional to support the admissions process for hospice and palliative care patients. The role combines administrative accuracy, empathy, and coordination to support a smooth and dignified transition into care. The successful candidate is dependable, emotionally intelligent, organized, and able to work in a fast-paced, team-focused environment while supporting patients and families during vulnerable moments.

This position coordinates admissions activities, including hospital discharges, insurance verification and authorizations, documentation, tracking, and timely staff scheduling. It also involves empathetic communication with patients, families, and associates, collaboration with interdisciplinary staff, and remaining calm during emergencies and emotionally intense situations. The role may require work outside regular hours based on patient needs and requires travel.

Requirements

• High school diploma.
• At least 1 year of experience in customer service or inside sales.
• Typing speed of 50 WPM.
• Proficiency in Excel, Word, and basic computer tasks.
• Valid driver’s license, clean driving record, and current auto insurance.
• Reliable transportation and willingness to travel.

Nice To Haves

• College coursework in business administration.
• Prior hospice or palliative care experience.

Responsibilities

• Manage data entry and maintain accurate admission tracking logs.
• Coordinate hospital discharges and general admission processes.
• Address initial objections to hospice and palliative care services.
• Verify insurance and manage authorization processes.
• Schedule staff to meet with patients and families in a timely manner.
• Ensure intake documentation is completed according to policy.
• Participate in team meetings and collaborate with interdisciplinary staff.
• Communicate empathetically with patients, families, and associates.
• Remain calm and level-headed in emergencies and emotionally intense situations.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• Paid training.
• Strong internal mobility.
• 401(k) matching.
• Health, dental, and vision insurance.
• Flexible Spending Account (FSA).
• Paid time off.
• Tuition reimbursement and professional development assistance.
• Referral program.
• Pet insurance.
• Auto and home insurance and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED