Hospice Patient Care Manager After Hours

Addus HomeCare•Barrington, IL

52d•Hybrid

About The Position

JourneyCare Hospice is seeking a Hospice After Hours Patient Care Manager. This role involves the initial coordination of information with clients, their family members, physicians, referral sources, facility staff, agency staff, and any others involved in assuring continuity of client care. The position requires informing referral sources, clients, family members, and physicians about response time and plans for follow up, as well as informing clinical office staff of potential admits and accurately documenting information in the client’s medical record. The Intake Manager will input patient information into the EMR and update it with the correct level of care, complete and copy necessary paperwork for patient files, establish, maintain, and close patient EMR and paper charts, and verify insurance coverage. This role also involves creating morning and evening census reports.

Requirements

Associates degree is preferred and equivalent with successfully completed course work or equivalent experience in medical terminology and/or working in healthcare environments.
Minimum of two years’ experience working in hospice REQUIRED.
Experience in dealing with a variety of payers in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred.
Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client’s needs.
Ability to work with a variety of team members representing other functional areas that directly or indirectly impact client intake/admission.
Ability to maintain composure in addressing stressful and/or challenging situations.
Prior use of Electronic Medical Records (EMR), preferred.
Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.

Nice To Haves

Associates degree is preferred
Experience in dealing with a variety of payers in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred.
Prior use of Electronic Medical Records (EMR), preferred.

Responsibilities

Ensure the team is providing initial coordination of information with clients, their family members, physicians, referral sources, facility staff, agency staff, and any others involved in assuring continuity of client care.
Inform referral sources, clients, family members, and physicians about response time and plans for follow up.
Informs clinical office staff of potential admits and accurately documents information in the client’s medical record.
Input patient information into the EMR and updates EMR with the correct level of care.
Completes and copies necessary paperwork to ensure patient files are prepared for admission.
Establishes, maintains, and closes patient’s EMR and paper charts in accordance with regulatory and office guidelines.
Verification of insurance coverage.
Collaborates as needed to procure needed information.
Creates morning and evening census reports.