Hospice Executive Director II

Gentiva Hospice • Montgomery, AL

13d • Onsite

About The Position

The Executive Director Non-RN II provides strategic leadership and operational oversight for an assigned mid-sized hospice location in Montgomery, Alabama. The role leads day-to-day operations and interdisciplinary teams, ensuring high-quality, patient-centered care and a culture of compassion, respect, and integrity while meeting organizational goals, regulatory standards, and community needs. The director is accountable for clinical quality, operational performance, and sustainable census growth, and works with the Administrator, Governing Body, corporate leadership, referral partners, employees, patients, and families.

Responsibilities span team leadership and development, human resources, office operations, financial performance, community outreach, quality and regulatory compliance, and communication and relationship building. The director monitors care and service quality, supports employee education, manages budgets and resources, oversees safety and incident response, and helps ensure that the location upholds the company’s mission, vision, and values.

Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent experience and knowledge.
• At least 3 years of experience in hospice, home health, or healthcare operations leadership.
• Strong understanding of hospice regulations, compliance, and Medicare conditions of participation.
• Proven ability to manage teams, budgets, and interdisciplinary operations.
• Exceptional communication, organizational, and leadership skills.
• Commitment to high-quality, compassionate care for patients and families.
• Current automobile insurance and a valid driver’s license.

Nice To Haves

• Master’s degree in business or a related field.
• Background in hospice leadership, home health administration, or clinical operations management.

Responsibilities

• Provide leadership for a mid-sized hospice program and oversee clinical quality, operational performance, and sustainable census growth.
• Promote continuous quality improvement and use statistical and qualitative information to manage quality.
• Monitor compliance with accrediting, licensing, regulatory, state, and federal requirements and ensure policies and procedures are followed.
• Recommend and implement policies and procedures developed by the Administrator and Governing Body.
• Keep employees informed, conduct and document appropriate staff meetings, and remain available to employees when issues arise.
• Support employee orientation, in-service training, continuing education, and educational programs for outside agencies as needed.
• Recommend staffing levels and qualified personnel; collaborate with the Administrator on selection, supervision, evaluation, qualifications, and competence of interdisciplinary team members.
• Complete performance evaluations and take timely, documented disciplinary action in collaboration with the Administrator.
• Assign work according to employees’ abilities and limitations and ensure fair workload distribution.
• Direct multiple teams when applicable; plan and organize tasks and resources to achieve strategic goals.
• Set priorities, monitor progress toward goals, take corrective action, and consider the effects of location decisions on the provider, company, and hospice affiliates.
• Select outside service providers and maintain vendor and provider contracts in collaboration with the Administrator.
• Assess and improve branch, department, and team performance; ensure service documentation is accurate and timely.
• Monitor and supervise the quality of patient care at assigned locations, process emergency calls, and assist with patient problem-solving in all settings.
• Prepare, monitor, and review monthly bills, supply costs, expense requests, mileage reimbursement, payroll, and other expenses.
• Recommend market opportunities for new programs or services and ensure marketing and public information materials and activities are accurate.
• Provide a safe environment for patients, visitors, customers, and employees; investigate and document incidents, accidents, grievances, complaints, medication errors, and other problems, and implement corrective or preventive actions.
• Work with physicians, patients, families, staff, and others to address problems, needs, and concerns; supervise and evaluate family satisfaction surveys in collaboration with the Administrator.
• Include safety topics in staff meetings and review safety procedures, including the Emergency Preparedness Plan, to ensure employees understand their responsibilities.
• Manage financial resources prudently, complete financial reviews and budget worksheets on schedule, monitor and justify variances, and keep expenditures within approved budgets except for approved volume-driven variances.
• Anticipate resource needs, seek cost reductions without affecting quality, control overtime and temporary staffing in collaboration with the Administrator, and recommend space and other resources for needed services.

Benefits

• Competitive pay
• 401(k) with company match
• Career advancement opportunities
• National and local recognition programs
• Teammate Assistance Fund
• Medical, dental, and vision insurance for full-time associates
• Mileage reimbursement or fleet vehicle program
• Generous paid time off and 7 paid holidays
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care
• Education support and tuition assistance
• Free continuing education units (CEUs)
• Company-paid life and long-term disability insurance
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior