Hospice Clinical Manager

Pinnacle Hospice Care Inc•Denver, PA

7d•$95,000 - $110,000

About The Position

Optimal Hospice is devoted to helping patients achieve and maintain the best possible quality of life through quality patient care, specialty health care programs, and technology. The Hospice Clinical Manager provides clinical oversight and supervision for hospice staff and patient care across the agency’s service area. The role supports staff onboarding, training, performance evaluation, case management, documentation quality, scheduling, insurance coordination, and delivery of individualized patient care. The manager collaborates with hospice leadership and clinical teams, supports agency programs and emergency preparedness, and helps maintain compliance with professional, regulatory, and agency standards. The position requires some travel within Colorado’s Front Range.

Requirements

Associate degree or higher in nursing from an accredited college or university.
Must complete at least 90 days of employment or contract with Optimal Hospice and/or have at least one year of nursing experience; one year in hospice or a closely related service is preferred.
Current, good-standing nursing license in Colorado.
Effective written and verbal communication skills to lead the hospice team.
Effective interpersonal skills to lead the hospice team.
Competency navigating and documenting in electronic medical record systems.
Ability to travel within the Front Range of Colorado.
Position regularly involves talking and listening; standing, walking, bending, kneeling, and stooping throughout the day; and frequently lifting or moving items weighing up to 50 pounds.

Nice To Haves

One year of experience in hospice or a closely related service.

Responsibilities

Comply with ethical conduct and professional nursing practice standards, including the American Nurses Association standards and Colorado Nurse Practice Act.
Maintain patient safety, dignity, privacy, and compliance with applicable policies, regulations, conditions of participation, and HIPAA.
Immediately communicate high-risk hospice issues to the Administrator and/or VP of Hospice and use professional judgment on lower-risk issues.
Supervise field hospice staff and provide patient-care oversight across the service area.
Assist with staff onboarding and training, including final competency check-offs and 90-day performance reviews.
Conduct quarterly visits and ride-alongs and complete annual evaluations.
Complete supplemental pay forms and other payroll communications for field staff, and use Paycom supervisory tools for PTO and annual reviews.
Perform case management and order review; review weekly admission, death visit, and follow-up reports; and monitor chronic logs for order needs and visit follow-up.
Monitor clinical documentation for trends, staff education needs, compliance, timeliness, and accuracy.
Address opportunities to improve customer service and quality patient care in a timely manner.
Manage hospice programs established by hospice leadership and programs initiated by the Chief Clinical Officer.
Assist with insurance concerns, reimbursement coordination, and authorizations.
Perform patient admissions, assessments, and treatments as needed.
Help coordinate interdisciplinary patient scheduling and appropriate treatment schedules, including daily and weekend coverage; improve caseload scheduling to reduce overtime and waste.
Apply knowledge of Medicare and other insurance payers.
Facilitate and collaborate in clinical discussions among nursing staff and other disciplines.
Reinforce orientation skills for new staff regarding agency care-delivery protocols for facilities.
Prepare management reports as requested by the Administrator, VP of Hospice, or Chief Clinical Officer.
Coordinate with clinical staff regarding patient care needs and oversight of screening and identification for new admissions or changes in condition.
Attend agency in-services and nursing management core meetings as needed.
Ensure documentation is accurate, timely, organized, and consistent with entity guidelines.
Monitor clinical productivity and guide staff performance, collaborating with the VP of Hospice or Administrator as needed.
Communicate policy and procedure changes to employees under the direction of the VP of Hospice.
Coordinate and communicate with referral sources and clinical staff and promote a positive work environment.
Assist with maintenance, implementation, and fiscal reporting of special programs.
Complete performance appraisals and competencies for clinical staff in collaboration with supervisors, and recommend staff use, promotions, or transfers based on performance monitoring.
Coach staff and document performance management, with input and approval from the VP of Hospice and Director of Human Resources; this may include corrective action through termination.
Request supplies and equipment as needed to ensure the clinical department is adequately equipped.
Comply with agency policies, procedures, and the Employee Handbook.
Complete appropriate emergency preparedness training and participate in required exercises and drills.
Perform other duties assigned through the Optimal Hospice Emergency Command Center communication tree during emergencies or disasters.