Hospice Care Consultant

Compassus•Warren, MI

12d

About The Position

The Hospice Care Consultant (HCC) models Compassus values—Compassion, Integrity, Excellence, Teamwork, and Innovation—and promotes its philosophy using the 6 Pillars of Success. The HCC upholds the Code of Ethical Conduct and builds positive working relationships within the company and with external stakeholders. This role grows Compassus’s market share in an assigned book of business by securing hospice referrals, developing new accounts, and expanding existing accounts. The HCC works with healthcare providers to identify eligible patients and partners with operations to support rapid, appropriate admissions. The role carries clear admissions and market-share goals and requires ownership of performance targets, strong organization, resilience, and a compassionate approach to sensitive conversations with patients, families, and healthcare partners. The HCC also provides clinical training and education to referral partners about hospice care. Compassus describes a team culture centered on compassion, respect, appreciation, professional growth, innovation, recognition, and belonging. The position involves regular standing and walking, manual dexterity, and the ability to lift and move objects weighing up to 25 pounds. Visual requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Adaptations may be made to accommodate team members with disabilities.

Requirements

Five or more years of successful sales experience in relevant roles.
A proven record of meeting or exceeding sales goals and finding and growing new accounts.
Strong customer relationship management skills that support continued growth in long-standing accounts.
Ability to communicate effectively verbally, in writing, by computer, and through presentations.
Ability to use communication methods and strategies to influence desired results with senior-level stakeholders in assigned accounts.
Ability to read, analyze, and interpret business and professional publications, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to understand, read, write, and speak English.
Ability to adapt and respond quickly to job, environmental, and industry changes.
Ability to manage accounts through utilization growth, customer relationship management, problem resolution, and business planning.
Strong clinical knowledge and confidence engaging physicians, clinical staff, nurses, and department managers to present a value proposition.
Professional presence and ability to influence internal and external stakeholders.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages.
Regular standing and walking, manual dexterity, and ability to lift and move objects up to 25 pounds; visual acuity for close and distance vision, color and peripheral vision, depth perception, and focus adjustment.
Compassion, resilience, organization under pressure, and professionalism when navigating sensitive and emotional situations.

Nice To Haves

Bachelor’s degree in Business is strongly preferred.
Experience in hospice, home health, or the healthcare industry is preferred; high-performing sales professionals who understand and accept the challenges of hospice care are encouraged to apply.

Responsibilities

Grow the assigned book of business by opening new accounts and expanding existing accounts, using company tools and market analysis to identify opportunities.
Secure referrals from physicians, staff, and administrators, and partner with operations to rapidly admit clinically eligible patients.
Meet or exceed weekly performance goals and achieve productivity expectations based on tenure.
Build and manage trust-based relationships with referral sources through a consultative, needs-based sales approach.
Show compassion and empathy to patients and families, maintaining resilience amid the emotional challenges of hospice care.
Prioritize patients and be willing to work outside standard business hours, including evenings and weekends, to provide timely support and service.
Gather feedback from referral sources about service, quality, and patients; respond promptly, relay insights to operations, and help facilitate needed changes.
Adapt to changes in business priorities, team structure, and market conditions, and support the needs of the team and business.
Provide clinical training and education to referral partners to improve their understanding of hospice care.
Uphold the Compassus Code of Ethical Conduct and promote positive working relationships within the company and with external stakeholders.