Hospice Care Consultant

Luminary Hospice•Lafayette, IN

11d

About The Position

The Hospice Care Consultant educates and raises awareness about the hospice benefit, with a primary focus on developing and maintaining relationships that give eligible patients access to hospice services. The role supports the organization’s volume and growth goals through market assessment, marketing initiatives, referral-source relationships, and strategic planning. It also supports the field care team by gathering referral information, helping obtain orders, and following up on pending referrals. The position requires organizational, communication, analytical, customer-service, emotional-intelligence, and time-management skills. The employee is frequently required to sit or stand and may occasionally need to lift or move up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

At least two years of experience in health care marketing; hospice care experience is preferred.
Proficiency in MS Office applications and ability to learn department- and job-specific software systems.
Demonstrated organizational skills.
Effective verbal and written communication skills.
Analytical problem-solving skills.
High attention to detail and a high degree of accuracy.
Ability to demonstrate communication, customer service, emotional intelligence, and time-management competencies.

Nice To Haves

Bachelor's degree in Marketing, Business Administration, or a related field preferred.
Experience in hospice care preferred.

Responsibilities

Assist the Executive Director/Administrator in establishing organization volume projections in the annual budget.
Initiate marketing and promotional initiatives to achieve budgetary volume projections.
Conduct market assessments and develop a comprehensive marketing plan designed to meet budgetary projections.
Establish and maintain positive working relationships with current and potential referral sources.
Educate facilities, families, and the community at large on the hospice benefit.
Provide leadership in strategic planning, including identifying opportunities for additional or improved services to address customer needs.
Support the field care team by gathering referral information, helping to obtain orders, and following up on pending referrals.
Ensure annual education is completed and documented.
Meet goals set by agency leadership, including developing unique referral sources, growing the territory, and achieving admission and census goals.
Perform other duties as assigned.