Hospice Admissions Coordinator - LPN preferred

Compassus•Westlake, OH

19d•Onsite

About The Position

The Hospice Admissions Coordinator processes patient referrals, coordinates patient admissions, and enters admission data once hospice requirements have been met. The role supports a designated program area and/or region and works with patients, families, physicians, insurance companies, clinical staff, referral sources, and community providers to coordinate the admission process. The position is local and is not remote. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. An LPN is preferred, and hospice experience is desired. The coordinator explains hospice services and benefits as needed, arranges informed-consent and RN assessment appointments, completes admission documentation in accordance with agency and corporate policy, and ensures the interdisciplinary team and ancillary providers are notified. The role also supports hospice marketing and referral-source relationships, documents marketing contacts as directed, and provides backup support for the Hospice Care Consultant. Compassus describes a culture centered on compassion, respect, appreciation, professional growth, innovation, recognition, and belonging. The company highlights competitive pay, flexible time off, tuition reimbursement, wellness programs, mentorship, leadership pathways, and professional development.

Requirements

High school diploma or GED required.
Two to three years of related experience and/or training strongly preferred; an equivalent combination of education and experience will be considered.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to articulate and embrace the hospice philosophy.
Ability to perform the role's physical functions, including regular standing, walking, and manual dexterity, and lifting and moving objects up to 25 pounds.
Visual acuity for close and distance vision, color and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Bachelor's degree.
LPN.
Experience working in hospice.
Experience communicating with physicians, nurses, and other healthcare personnel.
Experience in insurance and Medicare/Medicaid billing and reimbursement.

Responsibilities

Support the designated program area and/or region.
Attend and participate in staff meetings, educational programs, and community events as requested.
Communicate identified needs and potential solutions to the supervisor.
Receive and process referrals from physicians, patients, families, friends, and community members.
Contact physicians to secure an admission order; ensure a nurse is present to take a verbal order or request a script by fax when the coordinator is not a Registered Nurse.
Contact insurance companies to obtain precertification authorization.
Schedule appointments with patients and families for informed consents and the RN assessment visit.
Explain hospice services and benefits to patients, family members, and significant others as needed.
Inform appropriate team members about appointment times.
Complete the admission process according to agency and corporate policy.
Ensure the assigned interdisciplinary team and ancillary providers receive proper notification of admissions.
Enter admission data into a third-party system.
Ensure patient charts are complete, with documentation signed and dated, and turn the chart over to the Team Coordinator.
Market to referral sources.
Contact long-term care staff, hospital staff, and physicians to promote hospice services.
Provide backup support for the Hospice Care Consultant.
Document marketing contacts as directed.
Perform other duties as assigned.