Hose Technician & Counter Service Specialist

Hose & Rubber Supply•Denver, CO

8d•Onsite

About The Position

Hose & Rubber Supply is a regional company in the Rocky Mountain West with six store locations over five states. The company serves customers in industries including oilfield, construction, medical, manufacturing, military, and government through its hose and fitting knowledge, inventory, and hydraulic CNC tube bender. The Hose Technician & Counter Service Specialist provides counter service at the Denver, Colorado store, helping customers identify products and applications and building and assembling orders. This is a full-time position with benefits. The schedule is 40 or more hours per week, Monday through Friday, with a scheduled Saturday morning rotation from 8 a.m. to noon. Compensation is hourly plus commission, with a stated base-and-incentive range of $25.00–$37.00+ per hour.

Requirements

Written and verbal communication skills, with an emphasis on product knowledge.
Customer service skills.
Ability to lift up to 75 pounds at a time.
Ability to perform physical tasks in a warehouse environment.
Attention to detail.
Basic computer and math skills.
Analytical and problem-solving skills.
Must be 18 years or older to operate a crimper, forklift, shop machinery, and similar equipment.
General education degree (GED), high school diploma, associate's degree, or bachelor's degree.

Nice To Haves

1–2 years of industry-specific experience preferred.
Understanding of Hose and Rubber's product portfolio and its applications preferred.

Responsibilities

Greet and work with counter customers to identify and satisfy quote and order needs in a profitable and timely manner.
Receive phone calls and emails and work with the sales team and customers to address quote and order needs in a profitable and timely manner.
Create purchase orders and send them to a vendor or another branch for items the store does not carry.
Prepare, build, and assemble customer orders.
Package and ship customer orders according to customer requirements.
Work with Field Sales Representatives to generate business by providing referrals and following up on results.
Help ensure inventory accuracy by updating the system when issues are identified or working with the Warehouse to resolve them.