Tour Guide, Horseback

Kualoa Ranch • Kaneohe, HI

13d • Onsite

About The Position

The Horseback Trail Guide provides guest service and frontline support for customers visiting Kualoa Ranch. This role conducts informative and engaging horseback tours of the ranch while ensuring guests’ safety and enjoyment through safety equipment and instruction. The guide serves as an ambassador of Hawai‘i and Kualoa, promoting the company’s values and brand image and sharing the ranch’s history, landscape, and Hawaiian culture.

The role involves guiding guests on scenic trails for up to six hours per shift and leading up to three two-hour tours each day. Guides also assist with preparing horses and equipment, respond to guest inquiries and concerns, and work outdoors in varying weather conditions. This is not a wrangler or horse trainer position.

Requirements

• Intermediate to advanced horse knowledge and recent riding experience.
• Excellent customer service and interpersonal skills.
• Ability to work outdoors in varying weather conditions and perform physical labor.
• Ability to mount, dismount, and ride horses for extended periods.
• Ability to lift up to 50 lbs. and perform tasks requiring bending, kneeling, and standing for long durations.
• Comfort working outdoors in hot, humid, rainy, or dusty conditions.

Nice To Haves

• Valid driver’s license with a good driving record preferred.

Responsibilities

• Guide guests on horseback tours across Kualoa Ranch’s scenic trails, sharing information about the ranch’s history, landscape, and Hawaiian culture.
• Ride and guide for up to six hours per shift and lead up to three two-hour tours each day.
• Follow safety protocols and provide guests with proper instructions before and during tours.
• Engage guests and foster fun, welcoming, memorable, and educational experiences.
• Assist with preparing horses and tour equipment and ensure gear is in proper working condition.
• Provide frontline support for guest inquiries and concerns, resolving issues promptly with a focus on service excellence.
• Represent Kualoa Ranch as a knowledgeable and enthusiastic ambassador of Hawaiian culture, history, and environment.
• Uphold the company’s values and mission and promote a positive image of Kualoa Ranch.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed