Homeless Outreach Manager

Downtown Partnership of Baltimore Inc•Baltimore, MD

4d•Onsite

About The Position

The Downtown Partnership of Baltimore (DPOB) is seeking a dedicated Homeless Outreach Manager to lead engagement efforts with individuals experiencing homelessness within a designated 106-block area of the Downtown Partnership Authority (DMA), as well as the 11th and 12th districts, in alignment with their contract with the Mayor’s Office of Homeless Services (MOHS). This role involves building trusted relationships with individuals in need, collaborating with city outreach programs, shelters, and human services providers to connect clients to critical services and long-term support. It is a vital, community-facing position requiring compassion, coordination, and a strong understanding of local resources.

Requirements

Bachelor’s degree, preferably with an emphasis in Human Services, Public Health or Social Work.
Minimum of 3 years of experience with non-profit, government or public facing organization with an emphasis on community interaction and government services.
Experience and/or knowledge of working with a homeless population.
A current Maryland Drivers’ License w/Clean Driving record of 2 points or less.
Minimum of three years’ experience with a non-profit, government or public facing organization with an emphasis on community interaction and government services.
Previous experience of working as part of a team.
Experience tracking team information and data for reporting purposes.
Excellent written and verbal communication skills.
Significant computer skills to include Microsoft Office.
Excellent interpersonal skills.
Ability to work outdoors in varying weather conditions and navigate streets, sidewalks, and hills throughout Downtown Baltimore.

Nice To Haves

Experience with substance abuse outreach of mental illness a plus.

Responsibilities

Engage with clients in the community to assess housing needs.
Assist clients with completing intake assessments, coordinated access, and other documents needed to secure shelter, services, and permanent housing.
Document all client encounters with HMIS and other data platforms as needed.
Distribute food, blankets, hygiene kits, and other survival items to clients as needed.
Collaborate with MOHS and other partners to decrease the number of encampments.
Attend Continuum of Care meetings as needed.
Participate in winter shelter mobilization and annual Point in Time count.
Identify housing options and solutions for clients.
Identify and coordinate training sessions for Operations Team members to better support interactions with the homeless.
Prepare reports for Downtown Partnership, Baltimore Homeless Services, the Planning Commission, City Council, etc. as needed.
Collect, compile, and ensure timely and accurate input into the Homeless Management Information System (HMIS).