Clinical Homeless Outreach Team Supervisor

City and County of Denver • Denver, CO

3d • Hybrid

About The Position

The Denver Department of Public Health and Environment (DDPHE) is the City’s accredited public health agency, promoting healthy people, healthy pets, and a sustainable environment through education, engagement, and enforcement. The department is funded by the General Fund, Enterprise Funds, Special Revenue Funds, and a mix of state, federal, and private grants and donations. Services are delivered through the eight divisions listed below. To learn more about DDPHE and the divisions below, visit www.Denvergov.org/dphe. We foster an inclusive culture by respecting the values, customs, and authenticity of everyone and by implementing equitable public health strategies so Denver communities can thrive. The Clinical Homeless Outreach Team (C-HOT) is a co-responder program that fosters a partnership between program clinicians (otherwise known as clinical navigators) and specialized officers from the Homeless Outreach Team (HOT) through Denver Police Department (DPD). The goal of this collaboration is to divert individuals from unnecessary legal system involvement and/or hospitalization into a coordinated system of care. The program works in alignment with the Mayor’s Office and other city programs to address these 311 calls with a behavioral health focus providing assessments, crisis intervention, and de-escalation among populations with higher acuity and severity in health needs. As the Clinical Homeless Outreach Team Supervisor, you will perform supervisor duties over Clinical Navigators who provide intensive professional crisis intervention and management including assessments, crisis intervention and management, 27-65 evaluation and documentation, level of care determination, acute safety planning, referral and connection to appropriate resources alongside DPD HOT Officers. You will be working and collaborating with the Denver Police Department, and a multidisciplinary team from Denver Department of Public Health and Environment and other city agencies. This is a working supervisor and will include days in the field as a co-responder, in various parts of Denver, and in all weather conditions.

Requirements

• Master’s Degree in Social Work, Psychology, Marriage and Family Counseling, Counseling, or a closely related field.
• Three (3) years of experience of in crisis intervention, suicide and risk assessment, verbal de-escalation, and differential diagnosis working with individuals experiencing severe and persistent mental illness, substance use, and other at-risk populations or three (3) years of experience in a co-response related position.
• Possession of a Licensed Profession Counselor (LPC) or Licensed Clinical Social Worker (LCSW) per the provisions of the Colorado Revised Statutes for the State Board of Licensed Professional Counselor, or Social Worker Examiners.
• If you hold a current, equivalent license in another state, you must obtain licensure with the Colorado Department of Regulatory Agencies (DORA) prior to the start date.
• Must obtain CPR and First Aid certification within the initial probationary period.
• Must possess a valid Colorado Driver's License.
• Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment.
• Must be available for on-call work schedule assignments that require working nights, weekends and holidays.
• Must successfully complete the initial probationary period and training.
• Licenses and certifications must be kept current as a condition of employment.
• Cover letter

Nice To Haves

• Experience working with unhoused community members, severe/persistent mental illness, traumatic brain injury, dementia, trauma-responsive care, intellectual/developmental disabilities, substance use disorders, suicide assessment, safety planning and crisis de-escalation
• Knowledge of the legal and ethical frameworks for area of licensure, as well as understanding of criteria for mental health care and treatment in Colorado statute (Title 27, Article 65, C.R.S.)
• Experience working in co-response or crisis settings,
• Ability to establish and maintain effective working relationships with superiors, internal and external agency leadership, coworkers and other first responder agencies (PD, EMS, Fire)
• Comprehensive knowledge base of crisis services and mental health/substance use related resources and criteria to access resources within the Denver metro area
• Knowledge of the emergency response system including experience working with law enforcement
• Enjoyment from working outside of the typical office space
• Experience providing clinical supervision

Responsibilities

• Supervise and support Clinical Navigators providing on-scene behavioral health evaluations, crisis interventions, safety planning, and referrals to appropriate resources and services; provide guidance on clinical best practices and crisis intervention strategies.
• Conduct regular performance evaluations, and regularly review clinical records and documentation for quality, timeliness, and accuracy and in compliance with state and federal standards and requirements and provide feedback to team members as necessary.
• Identify and maintain partnerships with other City programs and departments, community organizations, public safety agencies.
• Collaborate with law enforcement partners to strengthen program ties, enhance program effectiveness, and ensure comprehensive support for the Denver community.
• Assist in identifying, creating, and facilitating appropriate and ongoing trainings for clinical staff, ensure that staff.
• Actively participate in fieldwork, performing Co-Responder duties alongside law enforcement partners to provide direct support.
• Assess and address the clinical needs of individuals served by the Clinical Homeless Outreach Team during field operations, providing direct support
• Seek and integrate community feedback to continuously enhance program services and address evolving community needs.
• In collaboration with Program Manager, assist in writing, editing and maintaining program policy and procedures.
• Provide supervision through 1:1 and group meetings on a regularly scheduled basis to review schedules, time off requests, clinical issues and case successes and concerns.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Manager